Collections Representative

Description

Job Summary: The professional will serve customers, negotiate overdue debts, and make proactive collection calls, following scripts and participating in training. Key Highlights: 1. Customer service and debt negotiation 2. Making proactive calls for collections and negotiation 3. Participating in training sessions and updates Description: * High school diploma required; * Proficiency in Microsoft Office Suite, intermediate Excel skills; ADDITIONAL QUALIFICATIONS ARE CONSIDERED AN ASSET: * Experience in collections and negotiations. * Assisting customers by providing information regarding debt negotiation processes for overdue accounts, payment scheduling, due date extensions, and complaint resolution, using available communication channels and collection systems; * Proactively contacting customers with overdue installments to collect and negotiate payments, while informing them of potential consequences of non-payment; * Contacting customers to assess the total amount of their debt, aiming for prompt settlement; * Renegotiating debts or payment terms, where feasible; * Following the customer service script, adhering to standards for greeting customers, resolving issues, and finalizing agreements; * Participating in training, update, and motivation meetings. 2512090203141103918