Description
Job Summary:
The professional will be responsible for debt collection and negotiation, providing information and proactively contacting customers with overdue payments.
Key Highlights:
1. Customer service and debt negotiation
2. Proactively contact customers for collection and negotiation
3. Analyze and renegotiate debt payment terms
Description:
* High school diploma required;
* Proficiency in Microsoft Office Suite, intermediate Excel skills;
ADDITIONAL QUALIFICATIONS ARE CONSIDERED A PLUS:
* Experience in collections and negotiations.
* Assist customers by providing information regarding overdue debt negotiation processes, payment scheduling, deadline extensions, and complaint resolution via communication channels and collection systems;
* Proactively call customers with overdue installments to collect and negotiate, while warning them about potential consequences of non-payment;
* Contact customers to analyze the total amount of their debt, aiming for prompt settlement;
* Renegotiate debts or payment terms where feasible;
* Follow the customer service script, adhering to greeting protocols, issue resolution, and agreement closure;
* Participate in training, update, and motivation meetings.
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