Collection Assistant

Description

Job Summary: The Collection Assistant works closely, systematically, and strategically to conduct negotiations and monitor collection-related requests, contributing to a positive and humanized customer experience. Key Highlights: 1. Close and strategic customer relationship 2. Negotiation and collection follow-up 3. Support for continuous improvement of financial processes **About the opportunity:** As a Collection Assistant, you will play an important role in our financial relationship with customers, working closely, systematically, and strategically to conduct negotiations and monitor collection requests for Clínica Experts. We seek a communicative, empathetic individual with strong negotiation skills, who can easily handle various day-to-day situations and contribute to a positive, humanized customer interaction. You will monitor financial processes, conduct negotiations, record information, and support ongoing improvements in departmental workflows—directly contributing to operational organization and sustainability. **Main responsibilities:** * Contact delinquent customers via telephone, e-mail, chat, or videoconference; * Negotiate payment methods and agreements, adhering to company policies; * Issue invoices and receipts, and record agreed terms; * Record customer requests and interactions in internal systems; * Monitor and update the status of outstanding collections; * Support continuous improvement of collection and relationship processes; * Stay updated on company services and financial policies; * Collaborate with other departments to resolve financial requests. **Requirements and qualifications:** * Basic/intermediate knowledge of computer applications and financial systems; * Strong verbal and written communication skills; * Organizational skills, empathy, and courteous demeanor; * Negotiation-oriented, patient, and proactive profile; * Ability to manage multiple tasks and track processes; * Capacity to work collaboratively in a team environment. **Preferred qualifications:** * Prior experience in collections or financial customer service; * Experience conducting negotiations via telephone and video calls; * Familiarity with customer service tools, CRM, or financial systems; * Experience with administrative or financial routines. **Competencies:** * Organized and responsible profile; * Strong communication and interpersonal relationship skills; * Emotional intelligence for conducting negotiations; * Proactivity and problem-solving focus; * Ability to act with empathy and courtesy; * Commitment to quality and customer experience. **Our benefits:** * Meal/Voucher card (Flash); * Transportation allowance; * Outpatient Health Plan (Unimed) + Dental Plan (Uniodonto); * Wellhub (Gympass) — access to gyms, studios, and physical activities; ️‍ ️ * Childcare allowance; * Life insurance; ️ * Conexão Premiada — talent referral incentive program; * Collaborative, welcoming, and continuously evolving work environment! This is a fully on-site position in Lajeado/RS. If you enjoy relationship-building, negotiation, and aspire to grow within a dynamic and collaborative environment, we want to meet you! Join us in transforming healthcare management in Brazil ✨