Reception Manager

Description

Job Summary: Manage the Reception Department, ensuring professional and excellent service to guests in alignment with Vila Galé’s quality standards. Key Highlights: 1. Integration into a dynamic company that values its employees 2. Focus on professional growth and development 3. A positive, diverse, and inclusive environment Vila Galé seeks to hire a Reception Manager for the opening of its new hotel in the VG Collection Opera São Luís, located in São Luís/MA. Vila Galé is the second-largest Portuguese hotel group and the largest resort chain in Brazil, undergoing strong expansion with 52 hotels: 34 in Portugal, 13 in Brazil, 4 in Cuba, and 1 in Spain. We believe in the growth and development of our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and efficiency. We guarantee service quality by valuing our employees—with smiles and dedication—always being CLOSE TO YOU! **FUNCTION MISSION:** Manage the Reception Department, including reception and messenger areas, ensuring professional and excellent guest service aligned with Vila Galé’s quality standards. **YOUR PROFILE:** Technical or undergraduate degree in Tourism, Hospitality, or related fields (in progress or completed); Advanced proficiency in Microsoft Office and IT (ERP system knowledge preferred); Fluency in a second language (advanced level); Experience in managing or coordinating reception at medium- or large-sized hotels; Knowledge of group and event coordination; Familiarity with administrative and financial procedures. **MAIN RESPONSIBILITIES:** Lead the team of Receptionists and Messengers, fostering a collaborative and productive work environment; Handle recruitment, onboarding, and training of new employees; Manage and execute operational processes and procedures of the reception department; Support the team in delivering customer service, ensuring a positive experience from arrival through departure; Provide personalized service and resolve complex or special requests; Coordinate activities related to groups and events hosted at the property. **WHAT WE OFFER:** Beyond integration into a dynamic company committed to social and environmental causes and deeply valuing its employees, you can expect: Competitive salary and allowances commensurate with the role; Health insurance plan after the probation period; Annual performance bonus; Internal training academy (e-learning, in-person, and intensive programs); Internal mobility programs (national and international); **Internal initiatives/programs (e.g.:** cross-training, mentoring, development labs, and more); Access to partner discount catalog; Discounts on products and services, extendable to family members; Complimentary stays; Internal motivational, training, and festive events; Christmas and birthday gifts; Baby Kit for new parents; Use of laundry facilities for uniform care; Integration into a positive, diverse, and inclusive environment; Social and environmental responsibility policies. All our positions are open to persons with disabilities and without any form of discrimination. We highly value diversity and inclusion within our team! The benefits and programs mentioned are subject to applicable contracts and/or internal regulations.