Operational Manager

Description

Job Summary: Support hotel operations, ensuring service quality, team integration, and excellence in guest service, in accordance with Vila Galé standards. Key Highlights: 1. Completed technical or higher education in fields related to hospitality. 2. Intermediate/advanced knowledge of computer skills and hotel management systems. 3. International experience and operational roles are considered advantages. Vila Galé seeks to integrate an Operational Manager into its team for the opening of its new hotel, VG Collection Opera São Luís, located in São Luís/MA. Vila Galé is the second-largest Portuguese hotel group and the largest resort chain in Brazil, undergoing strong expansion with 52 hotels: 34 in Portugal, 13 in Brazil, 4 in CUBA, and 1 in Spain. We believe in the growth and development of our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and efficiency. We guarantee service quality by valuing our employees—with smiles and dedication—being ALWAYS CLOSE TO YOU! **FUNCTION MISSION:** Support hotel operations, ensuring service quality, team integration, and excellence in guest service, in accordance with Vila Galé standards. **YOUR PROFILE:** Completed technical or higher education in Hospitality, Administration, Management, Marketing, or related fields. Intermediate and/or advanced knowledge of computer skills and hotel systems and/or software from a user perspective. Fluency in a second language (preferably English or Spanish). Relevant experience in the role matching the hotel’s profile, or in departmental management such as F&B or Front Office, is desirable. International experience and operational roles will be considered advantages. **MAIN RESPONSIBILITIES:** Directly support the management of all operational and administrative departments (where applicable). Supervise and directly support the Quality Department in its activities, and represent management in certification processes when required. Directly support the Human Resources Department in designing and implementing initiatives focused on employee motivation and development. Participate in Promotion, Marketing, and Human Resources initiatives. Substitute for the General Manager when necessary. Propose operational improvement measures to General Management. **WHAT WE OFFER:** Beyond integration into a dynamic company committed to social and environmental causes—and one that values its employees—you can expect: Competitive salary and allowances aligned with the position; Health insurance plan after the probation period; Annual performance-based bonus; Internal training academy (e-learning, in-person, and intensive programs); Internal mobility programs (national and international); **Internal initiatives/programs (e.g.:** cross-training, mentoring, development labs, and much more); Access to partner discount catalog; Discounts on products and services, extendable to family members; Complimentary stays; Internal motivational, training, and festive events; Christmas and birthday gifts; Baby Kit for new parents; Use of laundry facilities for uniform care; Integration into a positive, diverse, and inclusive environment; Social and environmental responsibility policies. All our job openings are open to persons with disabilities, without any form of discrimination. We value diversity and inclusion within our team. The benefits and programs mentioned are subject to applicable contracts and/or internal regulations available for consultation.