Customer Success

Description

Job Summary: This professional will conduct customer onboarding and ongoing support, develop customized success plans, and proactively drive user adoption and engagement. Key Highlights: 1. Conduct customer onboarding and ongoing support 2. Develop and monitor customized success plans 3. Proactively drive user adoption and engagement **Responsibilities:** \-Onboard new customers by guiding them through the platform's initial steps, based on an orchestrated and structured model; \-Develop and monitor customized success plans with clear goals and expected outcomes; \-Proactively drive user adoption and engagement by overcoming barriers, proposing solutions, and monitoring usage metrics; \-Lead periodic review meetings (weekly or biweekly); \-Monitor key indicators such as health score, NPS, and feature usage; \-Serve as the liaison between the customer and product, support, and operations teams, ensuring agility and clarity; \-Share best practices, success stories, and platform updates; \-Identify opportunities for expanded usage, renewals, and customer retention. **Requirements:** \-Bachelor’s degree completed or in progress in International Trade, Business Administration, Economics, Hospitality, International Relations, Communications, or related fields; \-Clear communication skills, empathy, and active listening; \-Strong organizational skills and ability to manage multiple customers simultaneously; \-Prior experience in customer service, support, or Customer Success—especially within technology or SaaS companies (preferred); \-Familiarity with tools such as CRM systems and digital platforms; \-Intermediate-level Spanish and/or English (reading, writing, and speaking). Employment Type: Full-time CLT Compensation: R$3\.500,00 \- R$4\.500,00 per week Benefits: * Fuel allowance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site