Technical Operational Support

Description

Job Summary: We are seeking a professional to provide operational support to installation teams at an internet service provider, responsible for tracking, supporting, and organizing departmental demands. Key Highlights: 1. Service order tracking and monitoring 2. Operational support and customer contact for alignment 3. Organization and support for field technical teams About the Role We seek an organized, proactive professional with strong communication skills to provide operational support to field installation technical teams at our internet service provider. The professional will be responsible for tracking field activities, supporting installation technicians, and providing operational support for departmental demands. Main Responsibilities * Track and monitor ongoing service orders; * Assist in organizing routes and technical service appointments; * Contact customers for installation confirmations and alignments; * Support system-based release, validation, and update of installations; * Relay operational information to field teams; * Record incidents and assist in resolving operational demands; * Monitor performance indicators and status of technical teams; * Support internal departments in the operational workflow of installations; * Assist in controlling, organizing, and managing technical materials and equipment; Support operational organization of the technical team and daily demand alignment. * **Requirements:** Completed high school education; Basic computer and Microsoft Office knowledge; Strong verbal and written communication skills; Customer service aptitude and problem-solving ability; Organizational skills, proactivity, and agility in handling tasks; Ability to work collaboratively in a team; Basic knowledge of networks, internet, and telecommunications equipment is desirable. Advantages: Prior experience with internet service providers or technical support; Knowledge of GPON networks, routers, and basic connection configurations; Experience with customer service systems and incident ticketing; Analytical mindset and ability to handle pressure situations; Leadership and conflict management skills; Technical or vocational training in telecommunications, networking, or technology; Experience in operational monitoring and remote support.