Operations Supervisor

Description

Job Summary: We are seeking an Operations Supervisor to lead a team and ensure excellence in service delivery and customer satisfaction. Key Highlights: 1. Lead and supervise the service team 2. Ensure excellence in service delivery and customer satisfaction 3. Actively participate in strategic planning and decision-making We are looking for a highly qualified and experienced professional to assume the role of **Operations Supervisor** within our organization. The selected candidate will play a critical role in leading and supervising a team of employees, ensuring excellence in service delivery and our customers' satisfaction. Key Responsibilities: * Plan, organize, and supervise the service team's daily activities, ensuring achievement of established goals and deadlines; * Lead, motivate, and guide the team, promoting professional development and continuous process improvement; * Serve as the communication link between the team and management, reporting on activity progress and proposing solutions to potential issues; * Monitor and evaluate team performance, implementing corrective and improvement actions when necessary; * Ensure compliance with internal standards, policies, and procedures, safeguarding service quality; * Actively participate in strategic planning and decision-making related to the operational area. Requirements: Requirements: * Completed undergraduate degree, preferably in Engineering or related fields; * Technical knowledge in building maintenance. * Solid expertise in process management, team leadership, and customer service; * Excellent communication, negotiation, and problem-solving skills; Benefits Benefits: * Market-competitive salary commensurate with the candidate's experience; * Health and dental insurance; * Life insurance; * Meal/voucher allowance; * Totalpass;