Customer Service Representative

Description

Job Summary: We are seeking a talented and motivated Customer Service Representative to ensure excellence in customer service for Jamef Transportes, clarifying inquiries and resolving issues. Key Highlights: 1. Excellence in customer service 2. Collaboration to improve service delivery 3. Continuous skill enhancement We are looking for a Customer Service Representative to join the Jamef Transportes team — a solid and reputable company recognized for the excellence of its services. We seek a talented and motivated Customer Service Representative to ensure excellence in serving our customers. More than hiring people, we aim to generate opportunities for everyone, ensuring inclusion of increasingly diverse profiles to strengthen **OUR PEOPLE**! If you share this vision, would you like to join this team? **Responsibilities and Duties:** * Provide customer service via telephone, e-mail, and other customer service channels; * Clarify inquiries, resolve issues, and provide support regarding Jamef Transportes’ services; * Register and track customer requests in the service management system; * Perform cargo tracking and provide up-to-date information to customers; * Ensure compliance with response and resolution deadlines for each request; * Collaborate with internal departments to resolve issues and enhance service quality; * Identify process improvement opportunities and propose actions to enhance customer experience; * Participate in training and development programs to improve customer service skills. Minimum Education: High School Diploma (Secondary Education) * Meal Allowance or Basic Food Basket * Telemedicine or Medical Assistance, based on regional eligibility * Transportation Allowance * Dental Care (After probationary period) * Meal Allowance or on-site cafeteria * Life Insurance * Pharmacy Benefit * Psychological support platform * Partnership with total pass * Telemedicine and Medical Assistance (After probationary period)