Queue Manager - Barra

Description

Job Summary: Manage customer flow, organize tables, coordinate the waitstaff team, and ensure service quality standards at a yacht club. Key Highlights: 1. Customer and table flow management and organization 2. Team coordination and service pace management 3. Ensuring service quality standards A yacht club in Salvador (Barra) is seeking a Queue Manager. **Responsibilities:** Greet customers and manage the queue and service order in the dining area. Organize table allocation and rotation, monitor occupancy and reservations. Assign tasks to waitstaff and monitor service pace to ensure smooth operations. Directly support customer service during peak hours. Ensure service quality standards, including staff demeanor, waiting time, and courtesy. Resolve customer incidents and complaints promptly and satisfactorily. Coordinate with kitchen and bar departments to synchronize orders and deliveries. Train and guide dining area staff on standard procedures when necessary. Previous experience as Queue Supervisor, Queue Coordinator, Customer Service Leader, or Queue Manager may indicate alignment with some of the responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * On-site meal * Transportation allowance * Medical assistance * Dental assistance * Life insurance * SESC membership **Additional Information:** * Employment type: Permanent \- On-site. * Schedule: Full-time * Working hours: To be determined.