Technical Support Assistant

Description

Job Summary: A professional for technical support and IT infrastructure, focused on problem resolution, maintenance, and user support. Key Highlights: 1. Technical support and troubleshooting for systems and software. 2. Preventive and corrective maintenance of computers and IT infrastructure. 3. User support, incident management, and IT supplies organization. **About the Opportunity:** **Hiring Company:** WS Soluções Corporativas **Work Location:** Salvador/BA **Working Hours:** Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM. **Main Responsibilities:** * Identification and resolution of issues in Windows systems, Microsoft Office, Outlook, Teams, and other corporate tools. * Software installation, configuration, and updates. * Computer assembly, preventive and corrective maintenance, including equipment preparation. * Support for IT infrastructure activities. * Technical user support, assistance with password resets, user unlocks, and access provisioning per internal procedures. * Organization and control of IT supplies and equipment. * Basic monitoring of IT systems, equipment, and services. * Creation, registration, and tracking of incidents with the IT support team. **Behavioral Competencies:** * Strong oral and written communication skills. * Proactivity in addressing requests. * Analytical and problem-solving abilities. * Commitment and accountability. * Time management. * Patience and empathy. * Professional ethics and confidentiality in handling information. * Teamwork. Requirements: **Requirements:** * Technical course in Information Technology, Computer Networks, or related fields (completed or in progress), or a Bachelor’s degree in Information Technology or related areas (completed or in progress). * Proven experience in technical support and IT infrastructure. * Knowledge of computer maintenance, operating systems, networks, and user support. * Familiarity with installation, configuration, and troubleshooting of technology equipment and resources. * Availability for on-site work. * Preferred: Knowledge of CCTV systems. * Preferred: Knowledge of telephony. * Preferred: Knowledge of IT infrastructure. Benefits * Salary: To be negotiated. * Meal allowance (R$ 38.32). * Transportation allowance or fuel subsidy. * Health insurance plan. * Dental insurance plan. * Life insurance. **Important Information for Candidates:** Review your resume before applying, ensuring all information is accurate and up to date. Regularly check your e-mail to monitor process updates.