Provide specialized technical support by analyzing, diagnosing, and resolving incidents/problems related to IT infrastructure and fulfilling IT service requests. **Responsibilities and Duties** * Replace and relocate modules and equipment as needed and per prior planning. * Replace consumables and perform maintenance on equipment such as desktop computers and laser printers. * Perform minor repairs on components of services provided to users, including equipment, systems, and technical/regulatory documentation. * Install and configure software on users’ desktop computers and mobile devices. * Develop scripts and packages, and install software. * Generate and deploy system images on computers. * Activate, test, and deactivate network ports and IT equipment. * Perform network cabling services, adhering to connectorization standards. * Execute backup procedures and periodic routines, and restore backups. * Draft configuration and operation instructions for equipment and software. * Contact users for additional details regarding requests to resolve issues. * Provide guidance on software and equipment features and usage. * Install and configure printers via TCP/IP protocol. * Coordinate IT vendors through tickets, e-mails, calls, and meetings. * Maintain asset inventory control. * Provide support for fixed and mobile telephony. * Document all activities performed. * Clarify customer questions regarding configuration, installation, operation, and maintenance of IT equipment. * Perform other related tasks as required. **Requirements and Qualifications** **Academic Background:** Completed undergraduate degree in any Information Technology field. **Certifications/Courses:** Microsoft certification “MD-100: Windows 10” or equivalent; ISSABEL ASTERISK Version 13.30 or higher. **Professional Experience:** Experience with installation, administration, and support of Windows Server environments; Experience with IP telephony is a plus. **Additional Information** **Our Benefits:** * Health insurance plan (Hapvida, Bradesco, or Unimed—applicable according to region); * Dental insurance plan (Hapvida Odonto or Bradesco Dental); * Meal allowance or food voucher; * Life insurance fully covered by Lanlink; * Transportation voucher; * TotalPass; * Pharmacy discount program; * University tuition discount program; * Corporate Education Platform; * Welcome Kit for newborns; * Moodar Platform. Great to have you visiting us virtually! Shall we get better acquainted? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our workplaces are shaped by our employees, who wear the shirt proudly and build, day after day, a joyful and collaborative work environment. We believe trust is the foundation of our relationships—with our people and our customers—and that it is cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many; we are diverse; #weareLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink—you’re welcome! **HEY, ALL OUR OPEN POSITIONS ARE PRIORITY FOR PWD CANDIDATES!**