Ensure the effectiveness of the Quality Management System by mapping processes, proposing solutions to root-cause problems, and actively participating in internal and customer audits. Support the handling of non-conformities, develop and review technical documents, monitor requests from internal customers, and provide support in structuring continuous improvement processes. Additionally, monitor customers’ document deliveries and carry out related activities to ensure compliance of the services provided, always pursuing excellence and achieving significant results for the organization. Comply with the occupational health and safety procedures and rules established by the organization, respecting guidelines to ensure service quality.