* Conduct initial training, migration training, ad-hoc training, and refresher courses; * Monitor performance indicators; * Develop and implement the action plan designed to improve results; * Identify operational deficiencies and opportunities through performance indicators and monitoring/support to Operations; * Prepare training reports / Track class delivery; * Carry out professional development activities / Develop and update training materials as needed; * Perform administrative tasks for trainees (Database management, Password requests, Logbooks, etc). * **This position is exclusively for employees working on the Kaizen product at Cabula/SSA.** **Responsibilities and duties** * Proactivity; * Creativity; * Dynamism and agility; * Strong verbal and written communication skills; * Ability to work effectively in a team; * Analytical mindset; * Organization; * Commitment to customer satisfaction; * Interpersonal relationship skills; * Respectful and firm attitude. **Requirements and qualifications** * Be an Atento employee for at least 6 months (the required tenure may vary according to promotion criteria outlined in the Job and Salary Framework – NI-002 – available on the Atento Intranet); * Absenteeism (ABS) up to 5%; * Proficiency in Microsoft Office (Excel, Word, PowerPoint) and LibreOffice; * Education: Currently pursuing or completed undergraduate degree (must be updated in POL); * **Be a Kaizen Operations Customer Service Specialist**; **Additional information** **APPLICATIONS UNTIL 12/21/2025** **Salary:** **R$ 2,080.00** **Work schedule** * 2:00 PM to 10:20 PM **Working hours** 220 hours per month | 6-day workweek with rotating days off **Work location: Atento Cabula in Salvador** Hello, welcome to the next step in your professional career! **** At Atento, we consistently invest in our people’s development and have spent over 20 years creating opportunities—join us and grow with us! Here you’ll find all current openings available through ESCALADA! To apply, please ensure you meet all prerequisites specified for the position you wish to apply for; therefore, carefully read the job posting. Keep all your personal information updated and complete, especially your educational background registered in Pessoas Online (if updates are needed, access: Service Desk > Corporate Applications > Pessoas Online > Update Registration Process). You may apply for only one available position at a time on our website. Our analysts will review all eligibility criteria, and you will receive communications regarding all stages of the selection process via our portal and your registered email. **Important application criteria:** * **Must not be an intern or apprentice;** * **Team Talk Good score or higher;** * **Must meet minimum tenure requirements in the company/current role as specified for the position** (refer to details in the Internal Recruitment Policy and Escalada Manual available on A1). * **For Infinity employees, an ABS score of 15% will be considered in the absence of a TTT score (in case of disqualification due to score, please contact your leader).** Also check out **Carreira 10 — the podcast that helps you grow professionally!** ##### **#01: Welcome to Carreira 10.** ##### **#02: How to prepare for an interview?** ##### **#03: How to switch departments within Atento?** ##### **#04: How to prepare for management positions? (Interview with an employee)** ##### **#05: Do you know how to participate in Escalada processes?** ##### **#06: Do you know how Escalada transforms our employees’ lives?** ##### **#07: How to prepare for a management position? (Interview with an employee)** ##### **#08: What does it take to join the Planning department?** ##### **#09: You asked, and now you get it! See what’s new and improved in Escalada.** ##### **#10: Do you know what the Quality department does?** ##### **#11: Do you know how the Atento Group Career Path works?** ##### **#12: What role does coaching play in your development?** **#13: Getting to know the Global Systems department**