Reception Internship

Description

Job Summary: The Reception Intern supports the team by providing courteous and efficient service to guests and develops skills in hotel systems and administrative routines. Key Highlights: 1. Opportunity to learn and develop customer service skills. 2. Collaborate in an environment that values innovation and diversity. 3. Participate in sustainability and environmental responsibility practices. The Reception Intern is responsible for supporting the team in executing daily departmental activities, ensuring courteous and efficient guest service. The intern will have the opportunity to learn and develop customer service skills, operate hotel systems, and perform administrative routines, contributing to the hotel’s service excellence. **Do you know Amarante?** We are a hotel management company whose main differentiator is innovation. We manage nationally and internationally recognized properties, including Salinas Resorts and Japaratinga Lounge Resort. Our team consists of diverse individuals eager to learn, deliver results, and—of course—balance productivity with quality of life. We believe in intrapreneurship—that is, every person is invited to bring their knowledge, purpose, and unique approach to make a difference every day. **Routine Responsibilities** * Greet guests and visitors warmly and courteously, assisting with initial service needs; * Support check\-in and check\-out processes, ensuring accurate information entry into the system; * Assist with reservation management and system updates; * Provide guests with information about the hotel and available services; * Answer incoming phone calls and route them to appropriate departments; * Help maintain organization at the reception desk; * Support resolution of guest inquiries and requests; * Assist the team with administrative tasks related to reception; * Follow established practices and procedures to minimize environmental impact, such as proper waste management and responsible use of natural resources; * Identify situations that may cause negative environmental impacts and report them to the environmental team; * Participate in sustainability and environmental practice trainings; * Follow guidelines for correct waste disposal, reuse, and recycling; * Comply with and report instructions during environmental emergencies. **What do we offer the Reception Intern?** In addition to compensation, you’ll find a relaxed environment, a diverse team, outstanding results, and numerous opportunities to learn and grow. And more: Health Insurance; Cafeteria; Transportation Allowance; Psychological and physiotherapy support; Workplace gymnastics and shiatsu massage; Healthy snacks; Happy Hour; **Did you know Amarante is committed to Diversity and Inclusion?** Here, we value all forms of diversity and want everyone to feel comfortable being their authentic selves. At Amarante, all individuals are warmly welcome to apply—regardless of gender, age, sexual orientation, ethnicity, disability, origin, or any other characteristic. We believe diverse teams help us grow stronger and better! So, are you interested? Then join Amarante! **Still unsure how to apply? Click here to see the step-by-step guide!** General Information **Number of Positions** 1 Position **Location** MARAGOGI **Contract Type** Permanent **Publication Period** 3 Days