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Job Summary: Technical Support Intern to handle user support, resolve incidents, develop platforms, collaborate with the team, and assist in project execution. Key Highlights: 1. Technical support incident handling and resolution 2. Assistance in the development and maintenance of the ServiceNow platform 3. Collaboration with the team in diagnosing and resolving software issues The 3corações Group is built first and foremost by people passionate about what they do. We take pride in growing through hard work and continuing to advance further—without ever losing sight of our essence and values. It is through our simple, down-to-earth approach that we celebrate diversity and savor the rich experiences that intertwine stories. The result is a company delivering high-quality products, happy employees and consumers, and integrated suppliers and partners—all united by a shared mission: delivering pleasurable experiences that foster joy and well-being, building lasting relationships, and creating value for everyone. Savor a world of possibilities at Brazil’s largest coffee company! Learn more at www.3coracoes.com **Responsibilities and Duties** * Handle and resolve technical support incidents (tickets); * Assist in the development and maintenance of the ServiceNow platform; * Collaborate with the team to diagnose and resolve software issues; * Participate in team meetings and project follow-ups. **Requirements and Qualifications** **EDUCATION** * Currently enrolled in an undergraduate program in Computer Science, Computer Engineering, Information Systems, or related fields, with expected graduation in 2027.2 or later. **REQUIRED** * Availability to intern from 8:00 AM to 2:00 PM, Monday through Friday; * Basic knowledge of programming logic and algorithms. **PREFERRED** * Familiarity with REST APIs and system integration; * Knowledge of JavaScript, HTML, CSS, and SQL; * Experience with code versioning tools; * Knowledge of WordPress; Knowledge of the ServiceNow platform. * **Additional Information** **Benefits** * Internship stipend; * Hybrid work model; * Christmas bonus; * Company-provided transportation route; * 100% covered health plan; * Telemedicine and online therapy (100% covered by the company); * Transportation allowance; * On-site meals; * Monthly product kit; * Wellhub. The ***3corações*** Group is a company of **people passionate** about their work. We grow through the **strength of our work**, honoring our roots and essence as we move forward. We are an **innovative and entrepreneurial** people who **care** for our employees and deliver **pleasurable experiences** to everyone we engage with. Our story began in 1959 in the interior of Rio Grande do Norte. With our distinctive, **innovative and entrepreneurial spirit**, we became the **national leader** in roasted and ground coffee and cappuccino, and the **second-largest player** in soluble coffee. In 2013, we launched the TRES multi-beverage machines, offering over 30 capsule-based beverage flavors; in 2020, through a *joint venture* with Positive Company, we entered the plant-based market, offering our consumers 100% natural, plant-derived products. Our portfolio also includes soluble coffee, ready-to-drink cappuccino, chocolate milk powder, coffee with milk, soft drinks, corn derivatives, coffee filters, and filter holders. We are over 8,000 hearts passionate about what we do, **committed to building a better country and a better world**. **We respect and value all people and cultures, believing that diversity enriches our workplace**. We seek individuals ready to roll up their sleeves and collaborate effectively. Join ***3corações*** and add your heart to ours!
