BACKOFFICE ANALYST

Description

Job Summary: This role supports administrative and operational processes by managing data, monitoring contracts, and ensuring the proper flow of information to enhance efficiency. Key Highlights: 1. Support administrative and operational processes for customer service, sales, and telecom 2. Monitor and validate contracts, service orders, and customer requests 3. Ensure the correct flow of information across departments and suggest improvements We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across Brazil and were the fastest-growing fixed broadband provider in 2022\. Our team comprises over 4,000 employees united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — all grounded in shared values. We’d love to meet you! \#oquecorrepelanossafibra \#timedefibra **Responsibilities and Duties** * Support administrative and operational processes related to customer service, sales, and telecom operations. * Enter, verify, and control data in internal systems (ERP/CRM). * Monitor and validate contracts, service orders, and customer requests, ensuring compliance with internal policies. * Track productivity metrics and generate periodic reports for business areas. * Ensure the correct flow of information among departments (Customer Service, Finance, Sales, Technical). * Handle internal requests (ticket creation, follow-up on pending items, deadlines, and SLAs). * Suggest process improvements in backoffice operations to increase efficiency and reduce rework. **Requirements and Qualifications** * Currently pursuing or completed undergraduate degree in Business Administration, Business Management, Accounting, Economics, or related fields. * Intermediate proficiency in Excel/Google Sheets (pivot tables, formulas, reporting). * Organizational skills, attention to detail, and discipline in data verification. * Strong communication and interpersonal skills for collaboration across internal departments. * Ability to work effectively in a dynamic environment handling multiple simultaneous tasks. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for Amil health plan members) * E-learning platform on the intranet * Tour House: 5% to 12% discount on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates Samsung Partnership Portal * With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do — always focused on delivering the best products, services, and customer experience. **We value diversity**, reflected in our employees and customers across all their regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team working **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our workplace into a collaborative and responsible environment, committed to people and business sustainability. For more information, visit https://alloha.com/