**Position Summary** We are seeking an **Administrative Assistant with a focus on Collections** to join the team of a law firm. This professional will be responsible for administrative tasks related to collections, ensuring process efficiency and maintaining positive client relationships. **Responsibilities** * Conduct out-of-court collections assertively and courteously via phone, e\-mail, and WhatsApp. * Negotiate payment terms and conditions, balancing the firm's needs with customer satisfaction. * Record and update information in financial management systems, ensuring data organization and accuracy. * Provide clear information regarding debts, agreements, and debt settlement conditions. * Manage conflicts calmly and professionally, seeking viable solutions for both parties. * Prepare periodic reports on collection status and present performance indicators. * Collaborate with the legal team to refer cases requiring judicial action. **Requirements** * High school diploma; pursuing a degree in Administration, Financial Management, or related fields is desirable. * Previous experience in administrative roles, preferably with a focus on collections or customer service. * Basic knowledge of software tools such as spreadsheets and customer management systems. * Excellent verbal and written communication skills, with the ability to handle sensitive situations professionally. * Ability to work independently and as part of a team, effectively prioritizing tasks to meet established deadlines. **Behavioral Competencies** * **Proactivity**: ability to anticipate problems and seek effective solutions. * **Sense of urgency**: ability to act promptly in situations requiring speed. * **Ownership mindset**: commitment to the firm's results and objectives. * **Empathy and ethics**: maintain respectful and ethical relationships with clients and colleagues. * **Organization and attention to detail**: ensure accuracy in information and administrative processes.