Nice to meet you — we are Liga Fibra and Grupo Netway! Here, we have a large team that makes everything happen! It is through the effort and dedication of each one of our people that we have become a reference in what we do, united by our purpose: “Exceeding expectations by connecting people and organizations, breaking down barriers.” With a presence in more than 40 cities across several Brazilian states, we deliver high-quality, stable connectivity to over 70,000 customers nationwide. Our connection goes beyond providing reliable internet. We operate our own fiber-optic route to São Paulo, ensuring superior performance when accessing websites and games hosted in that region. We also offer Value-Added Services (VAS) aligned with our audience, such as: Max, Paramount+, Globoplay, Telemedicine, among others. Our commitment extends beyond internet — we strive to deliver well-being, convenience, and technological advancement to our customers. **Join Grupo Netway and leave your mark while making history!** **Responsibilities and Duties** **PROVIDE IN-PERSON, TELEPHONIC, AND DIGITAL CUSTOMER SERVICE:** Via WhatsApp, chat, and email, delivering direct customer support. **RECORD AND TRACK INCIDENTS, PROTOCOLS, AND REQUESTS:** Using the IXC system or other internal tools. **ISSUE INVOICES, DUPLICATE COPIES, AND VERIFY PAYMENTS:** Performing basic financial routines as needed. **SUPPORT TECHNICAL AND COMMERCIAL DEPARTMENTS:** Assisting with appointment scheduling and tracking service orders (SOs). **CLARIFY QUESTIONS REGARDING PLANS, PRODUCTS, AND SERVICES:** Ensuring accuracy and clarity in all information provided. **MAINTAIN UP-TO-DATE AND ORGANIZED CUSTOMER REGISTRATIONS:** Conducting frequent data updates and verifications. **ROUTE SPECIFIC REQUESTS TO THE RESPONSIBLE DEPARTMENTS:** Finance, Technical, HR, among others. **CONTRIBUTE TO CUSTOMER SERVICE METRICS:** SLA, AHT, NPS, and other departmental KPIs. **ADHERE TO NETWAY’S ESTABLISHED CONDUCT AND COMMUNICATION STANDARDS:** Maintaining alignment with institutional guidelines. **HANDLE CASH RECEIPTS AND TRANSACTIONS:** Managing financial inflows and outflows. **PERFORM OPERATIONAL REGISTRATIONS:** New customers, contract renewals, address changes, and ownership transfers. **MAINTAIN WORKSPACE AND EQUIPMENT:** Ensuring organization and proper usage practices. **KEEP THE STORE CONSISTENTLY ORDERLY AND CLEAN:** Adhering to quality standards and best care practices. **PRESERVE THE COMPANY’S IMAGE AND ENSURE CUSTOMER SATISFACTION:** Acting with courtesy and professional conduct. **JOB REQUIREMENTS** * Currently enrolled in or having completed a technical or undergraduate program in Administration, Communications, or related fields. * Proficiency in Microsoft Office (Word, Excel, Outlook). * Experience with customer service systems and ERP platforms (IXC preferred). * Basic knowledge of administrative and financial routines. * Completed high school education. **Why choose Grupo Netway?** Our culture is our DNA! It has sustained our success so far and will continue to be the foundation for our future. To ensure a complete and positive employee journey, we offer: Complimentary internet after three months of employment Life insurance Meal allowance Discounts on company products and services Ongoing training and professional development A collaborative and welcoming work environment Frequent feedback and personalized development plans Incentives for innovation and creativity