FISCAL SUPPORT ANALYST

Description

Job Summary: The Fiscal Support Analyst is responsible for customer service, incident diagnosis and resolution, action logging, and contribution to the knowledge base. Key Highlights: 1. Customer service and support 2. Incident diagnosis and resolution 3. Contribution to improvements and knowledge base The company is seeking a Fiscal Support Analyst in Vitória. **Responsibilities:** Provide customer service, offering necessary support and guidance. Diagnose and resolve reported incidents, ensuring proper closure of each service request. Log all actions performed in the ticket management system. Contribute improvement suggestions and create new content for the knowledge base. Perform other duties related to the role as required by the team. Technical background required; experience necessary **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Medical Insurance * Dental Insurance * Life Insurance * Birthday Day Off **Additional Information:** * Employment Type: Full-time, on-site. * Work Schedule: Full-time * Working Hours: To be determined.