We are Allrede Telecom, the largest telecommunications company in the Midwest region. We are a market reference among service providers and hold a prominent position nationally, ranking among the top 20 companies in this sector. We believe that the right people in the right places are our organization's greatest asset. Therefore, bringing together these talents will be the key element of this union, combining broad technical and market knowledge into a single environment with a shared objective. In this context, we are looking for a **Technical Support Assistant**. **Responsibilities and duties** * Answer and record technical support requests received via phone or chat; * Assist field telecommunications technicians by providing remote support whenever necessary; * Diagnose basic technical issues and provide initial solutions to customers or users; * Forward more complex requests to specialized technical teams, ensuring proper routing; * Monitor and track the progress of requests until fully resolved, keeping all involved parties informed; * Maintain organized and up-to-date records of all support activities, ensuring traceability and control of actions; * Perform other related tasks as required by the department. **Requirements and qualifications** * Completed high school and/or ongoing higher education in Networking; * Basic knowledge of telecommunications networks; Intermediate-level Office suite skills. * **Additional information** * Meal allowance; * Transportation allowance; * Health insurance; * Dental plan; * Life insurance; * Educational partnerships. We are a leading company in the telecommunications sector, a reference in the Midwest region and recognized throughout the national territory. We serve a wide and diverse range of clients, including residential customers, large corporations, industries, government institutions, and a solid portfolio of service providers. Our mission is to deliver excellent services, build trust-based relationships with our customers, and drive continuous development through cutting-edge technological innovations. This commitment to quality and customer experience earned us, in 2024, the title of Best Service Provider in Brazil, awarded by ABRINT, reaffirming our leadership in the industry. Do you want to join the **largest telecommunications company in the Midwest**, be challenged, learn, and experience a dynamic routine with a motivated team eager to make things happen? Come be Allrede, **the network of your life**!