Description
### **Opportunity at Positivo S\+ — JUNIOR SUPPORT TECHNICIAN (N2 Field Service) — Contagem/MG**
Positivo S\+ is a technology company focused on innovative solutions for diverse sectors. We seek engaged, proactive, and excellence-driven professionals. If you are looking for an opportunity to launch your career and grow with us, this position is for you!
**Key responsibilities:**
* **N2 Field Service Support:** On-site and first-level support for corporate systems, software, and applications directly at the facility;
* **Hardware Management:** Installation, configuration, troubleshooting, relocation, and replacement of equipment;
* **User Support:** Internal support for approximately 49 employees, ensuring the availability of IT resources and infrastructure;
* **Ticket Management:** Receiving and logging tickets via ITSM (**ServiceNow**), ensuring SLA compliance and platform monitoring;
* **Continuous Improvement:** Tracking activities to prevent recurrence of failures and optimize internal processes.
**Mandatory requirements:**
* Technical knowledge of hardware assembly and configuration;
* Experience with Windows and Linux operating systems;
* Familiarity with productivity software, email, and web browsing;
* **Availability for a 12x36 shift schedule, from 7:00 AM to 7:00 PM;**
* **Availability for occasional overtime** (when required).
**Preferred qualifications:**
* Proactive profile with energy for learning;
* Currently pursuing or completed undergraduate degree in Information Technology or related fields;
* Strong communication skills, dynamism, and problem-solving focus.
**CLT Contract \+ Benefits:**
* Meal/Voucher Allowance
* Transportation Voucher
* Medical and Dental Plans
* Life Insurance
* Discount Club
* Access to Wellhub (gyms) and Mente Tranquila
* Discounts on Positivo products
* Elleve Performance development platform
If you have the proactive profile we seek and want to join the Positivo S\+ team, **apply now**!
Minimum Education Level: High School (Secondary Education)