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Job Summary: The professional will manage service deliveries for the Home Connect FTTH/FTTP access chain, meeting established quality and timeline requirements, ensuring partner teams’ adherence to existing processes and developing new ones. Key Highlights: 1. Management of FTTH/FTTP service deliveries with a focus on quality and timeliness 2. Ensuring partner team compliance and process development 3. Working in a connected, agile, and results-oriented environment * The professional will manage service deliveries for the Home Connect FTTH/FTTP access chain, meeting quality and timeline requirements agreed upon with customers and operators operating on the Neutral Network in **Minas Gerais**. Additionally, they must ensure partner teams’ adherence to existing processes and develop/suggest new processes and procedures to improve response times and service quality. **Responsibilities and Duties** * Monitor installation, service, and repair efficiency for Home Connect; * Identify alternatives to maximize productivity, efficiency, and quality; * Manage partners through field audits, monitoring their output, performance, and execution quality, as well as contractual indicators for installations and repairs at our *tenants*. * Conduct audits of corrective and preventive maintenance performed by partners. * Develop, monitor, and implement action plans to correct potential deviations; **Requirements and Qualifications** * Proficiency in Microsoft Office and experience building control reports; * Experience managing contracts and third-party teams; * Knowledge of FTTH customer installation and repair processes; * Knowledge of GPON networks; * Proficiency in performance indicators (Output, Quality); * Willingness to travel within Minas Gerais state; **Additional Information** Benefits: * Meal Allowance and/or Food Voucher * Transportation Voucher * Medical Assistance * Dental Assistance * Life Insurance * Private Pension Plan * Profit-Sharing Program (PPR) * Pharmacy Assistance * Childcare Assistance * Flexible Working Hours * V.tal Benefits Club * Extended Maternity Leave (6 months) * Extended Paternity Leave (20 days) Work Location: * *Provide full address, including UF.* * *100% on-site work model* **We are V.tal — a company born with the purpose of enabling digital connection and transforming people’s lives.** We work to help position Brazil among the world’s most digitally advanced countries, promoting digital inclusion, boosting new businesses, and stimulating regional development. This is possible because we launched with Brazil’s largest fiber-optic network and a team that delivers results. We operate as a neutral, shared network, collaborating with operators, ISPs, and partners of all sizes and regions — and we’re proud of it. This robust infrastructure enables us to offer broad coverage and deep reach, helping our customers go further while optimizing their investments. **OUR TEAM** We are connected, agile, and driven by outstanding results. Our workplace is light-hearted because it is built on collaboration, mutual trust, and shared celebration of every achievement. Here, we don’t make excuses — we find solutions. With this high-performance team, we work daily to place Brazil among the world’s most digitally advanced countries, promoting digital inclusion, economic development, and social progress. **CHECK OUT OUR CORE PRINCIPLES** **We play fair and trust one another.** **Continuous evolution and learning is our mantra. Without learning, there is no evolution.** **We are obsessed with excellence and high performance. The pursuit of results drives every decision we make, every day.** **Work hard, play hard! We are focused and foster a healthy work environment.** **DO YOU IDENTIFY WITH OUR PROPOSAL? THEN JOIN US TODAY TO BUILD THE FUTURE TOGETHER!
