NOC Technician

Description

Job Summary: We are seeking a professional to join our NOC team, focused on proactive monitoring of network alarms and events, and activation of technical teams. Key Highlights: 1. Proactive monitoring of network alarms and events 2. Activation and follow-up of technical teams 3. Recording and escalation of network events We seek a person to join the NOC team, whose role is to actively monitor network alarms and events. We will rely on this person to: * Proactively monitor and identify alarms in alarm monitoring systems * Activate, follow up, and escalate technical teams (in-house and outsourced) to address external network failures, equipment issues, and infrastructure problems * Record, track, log, update, and escalate network events in Ligga's systems * Send, update, and escalate notifications * Initiate and validate scheduled activities * Report to analysts any network events they may identify that did not trigger alarms in monitoring systems, so these events can be assessed and corrected (e.g., cases escalated to NOC by regional offices, CRM, CTC, or CTR without corresponding alarms) Requirements and Qualifications: * Technical degree in Telecommunications or related fields * Basic Excel skills (formatting, filtering, sorting, formulas) * Availability to work on a rotating shift schedule from 11:10 PM to 7:30 AM, on a 5x2 rotation — with a one-hour break Strong differentiators (preferred but not mandatory): * Experience in a telecommunications operator operations environment * Bachelor’s degree in Telecommunications (desirable) * *We encourage diversity! All our positions are open to professionals with disabilities or those who have been rehabilitated.* ***Connect with our Culture Manifesto!*** Passion for the **CUSTOMER** — Without customers, there is no Ligga. We work to ensure all customers (internal and external) consistently enjoy a surprising experience. Focus on **RESULTS** — We are driven by our deliverables. Many, fast, and excellent — even small ones; we pursue results every day! Belief in **TRANSPARENCY** — We open boxes, data, and ideas. Withholding information is an unacceptable error. Encouragement of **OWNERSHIP** — Challenges are opportunities for those who want to shine. If there is a problem, take ownership and solve it. Building **CONNECTION** — No individual exists without the whole. No department exists without the company. We proactively build close, authentic relationships with our colleagues. Pursuit of **TRANSFORMATION** — Far beyond innovation, we aim to be a milestone in the lives of our customers, suppliers, and employees. We understand that repeating the same formulas will not drive transformation. Do you identify with this? Join our team! Learn more about us: https://www.youtube.com/watch?v=VWwhkU5S5oU At LIGGA, we care about you and your well-being. Discover our benefits: * Unimed Health Plan. * DentalUni Dental Plan. * Meal and food allowance via hybrid card. * + Life Insurance. * Transportation Allowance. * TotalPass for physical activities. * Employee Discount: 50% Off on any Internet plan subscription. * Partnership with Vittude for online therapy. * Citizen Company Program: Extension of maternity and paternity leave. Additionally, our daily culture promotes: * Birthday Day Off. * Relaxed, casual dress code. * Opportunity to work and grow in a company that is expanding daily and is one of the largest players in its field of operation in Paraná. * For parents with children up to 6 years old, you also get your child’s birthday as a Day Off to strengthen family bonds!