Trainee Support Technician

Description

Job Summary: Join an innovative, transformative, and technology-passionate team, with the opportunity to develop your career at one of Brazil's top software companies—supporting clients and simulating system incidents. Key Highlights: 1. Opportunity to develop your career at a leading Brazilian software company. 2. Work in an innovative and challenging environment. 3. Join a team committed to delivering innovative tools. Our mission is to simplify people's daily lives through our software solutions for various market segments. To achieve this, we rely on an exceptional team composed of passionate, engaged individuals united by a single purpose: delivering innovative tools. Our invitation is to think together—to improve what exists and go beyond! This could be your new challenge to learn, grow, transform, and innovate—with the opportunity to develop your career at one of Brazil's top software companies. Join this amazing company! Be a Benner! **Responsibilities and Duties** Provide customer support via phone, email, and the SisconWeb tool—as well as other service management tools—to clarify questions regarding system usage; Simulate system incidents before forwarding them to the correction team. Identify and resolve issues, documenting them clearly. Ensure prioritization requests from our customers; Inform customers of estimated resolution timelines (provide frequent feedback); Track support requests from opening through closure (customer confirmation); Guarantee adherence to the Service Level Agreement (SLA); Route implementation and improvement requests after performing demand triage; Install and configure the Benner environment for clients. Log support hours; Propose improvements to the support process. **Requirements and Qualifications** Experience in systems support (preferred); Knowledge of SQL; Knowledge of Cloud technologies; Strong oral and written communication skills (proficient Portuguese); Ability to work collaboratively in a team; Dynamism, effectiveness, and motivation. **Additional Information** Be a Benner! Transportation Allowance Life Insurance Health Insurance Dental Insurance Referral Bonus Day Off Corporate University: Alura Certification Incentive Education Assistance Marriage Assistance For 28 years, in Blumenau—Santa Catarina, a dream was born: transforming the technology sector through software that simplifies daily operations for thousands of companies. The dream became reality—and today we have over 1,500 employees across the entire national territory, working every day to develop the best software in the market. Our products are comprehensive and customized for diverse sectors—including Healthcare, Logistics, Human Resources, and Legal Compliance. Additionally, we assist healthcare enterprises and legal departments through our BPO services. **Our story reflects a passion for delivering excellence—in an innovative way!** We are nationally recognized as one of the largest technology companies in the market, and we continuously recruit innovative professionals who constantly seek new solutions to transform the daily lives of thousands of Brazilians and businesses. We believe diversity—of people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator, reflecting the society in which we live; therefore, we strive to build a more inclusive culture and a more diverse, representative workplace. **Explore our open positions and help revolutionize business management!** **\#VemSerBenner**