Field Assistant

Description

Job Summary: The Field Assistant ensures the execution of IT infrastructure operations, providing first-level support and contributing to the maintenance of IT resources. Key Highlights: 1. Basic-level technical support and in-person/remote assistance 2. Preparation of IT resources and infrastructure monitoring for events 3. Contribution to standardization and documentation of procedures **Field Assistant** ======================= TOTVS \| Maringá \- PR \| Hybrid Job Description Ensure the execution of IT infrastructure operations by delivering first-level incident, request, and routine support, guaranteeing agile and high-quality service across TOTVS, including MI (International Market). Responsibilities and Duties * Provide basic-level technical support to users, offering guidance and clarifications regarding the use of available IT services and resources. * Conduct in-person or remote support sessions to resolve low-complexity incidents and requests, ensuring continuity of user activities. * Enable resolution of low-complexity issues to maintain operational availability of IT services and resources. * Escalate unresolved issues to respective teams or higher support levels, ensuring proper handling of support cases. * Prepare IT resources provided to users and contribute to appropriate infrastructure maintenance. * Set up and monitor IT infrastructure for small- and medium-sized events and meetings to ensure proper functionality of resources. * Coordinate with vendors to resolve incidents when equipment or services are under warranty or active maintenance contracts. * Contribute to procedure standardization and documentation, assisting in the creation of low-complexity infrastructure manuals and work instructions. Requirements and Qualifications * Education: Completed high school or currently enrolled in a technical program in Information Technology or related fields. Knowledge: * Notebook Hardware: Basic understanding of notebook components. * Windows, Linux, and Mac Operating Systems: Familiarity with Windows, Linux, and Mac operating systems. * Image Deployment System: Basic knowledge of image deployment tools. Software Installation: Ability to install basic applications. * Networking: Basic understanding of networking concepts. * End-User Security Tools: Basic knowledge of end-user security tools. * Ticketing System: Ability to use ticketing systems. * Collaboration Tools: Knowledge of basic collaboration tools. * Metrics: Basic understanding of support metrics. * Inventory Management: Basic understanding of asset management. Desirable Requirements * Windows, Linux, Networking, and ITIL – desirable. * Languages: English or Spanish – technical reading proficiency. Salary Range To be determined Employment Type CLT (Consolidation of Labor Laws) Benefits * TOTVS Network University, a corporate university offering free content and certifications for all employees; * \+Saudáveis Program, supporting each TOTVER through advisory services and initiatives focused on physical, mental, and financial well-being; * \+Vantagens Program, Latin America’s largest discount network, exclusively for our employees; * \+Cuidado Program, a personal support program for employees and their families, offering guidance across multiple specialties including psychology, social work, pet consulting, etc.; * Einstein Conecta, a free online medical consultation benefit provided by physicians from Hospital Israelita Albert Einstein; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle services at select metro stations; * Extended maternity and paternity leave; * Nursing room; * Bicycle parking; * Changing rooms; * Life insurance; * Childcare allowance; * Private pension plan; * Office environment designed to stimulate creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation chairs; * Gympass. About the Company As a technology leader, we are a universe of nonconformist individuals driven by innovation, autonomy, learning, and performance. Together, we create opportunities, transform futures, and share knowledge. Your professional development occurs here in an inclusive, respectful, and energizing environment — people helping people! We pursue sustainable growth. We leverage data and AI to drive smarter, more efficient outcomes for our customers. Join us to innovate and build the future of technology. \#VemPraTOTVS \#SomosTOTVS