Description
Responsible for initial customer service and basic remote support, performing simple diagnostics, providing technical guidance, and handling operational matters. Acts as the first point of contact, logging support interactions, resolving basic requests, and escalating to Level 2 or other departments when necessary, ensuring agility and quality in end-customer service.
* Respond to customers via phone, WhatsApp, system, and in person;
* Log support interactions and actions in the system;
* Provide basic support for connectivity, Wi\-Fi, and equipment;
* Assist with financial requests and internal referrals;
* Monitor equipment signal and status;
* Create service orders and perform escalations;
* Support internal departments as required by operational needs.
**Requirements:**
* Completed high school education;
* Technical education in progress (a plus);
* Experience in technical support is a plus;
* Knowledge of CRM/ERP systems and Microsoft Office suite;
* Strong communication skills, organization, and customer focus;
* Analytical ability, proactivity, and teamwork.