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Sicredi Biomas: IT Services Technician | Cruzeiro do Sul – Acre

The employee will manage the Cooperative’s IT infrastructure services, aiming to ensure high-quality service delivery, cost reduction, achievement of contracted performance indicators, and compliance with defined processes and standards. This opportunity is intended for individuals who believe in the power of cooperation and in the mission of developing more prosperous communities. The employee will work at Sicredi Biomas’ Regional Office in Cruzeiro do Sul – Acre. If you are a professional seeking growth and motivated by new challenges, apply now! It’s not just about money—it’s about having people you can count on! Grow with us and **build a more prosperous society together** **Responsibilities and Duties** **Service Level Management:** Monitor service levels, reporting any non-conformities as they arise, to ensure service delivery and quality. Support IT audit activities. Support monitoring of adherence to information security policies, ensuring effective operation of information security. **Infrastructure Technical Support:** Guide employees on IT infrastructure-related queries, based on documented and validated information provided by responsible departments, aiming to ensure end-user satisfaction. Contribute technical solutions and functionalities for servers to be adopted by the Cooperative, supporting technological evolution of the environment. Participate in and execute problem and incident resolutions. Interact with product technical support teams, submitting and tracking service requests and issue resolutions. Support administration of monitoring tools to ensure full functionality and continuity of service operations. **Network Technical Support:** Guide employees on communication network-related queries, based on documented and validated information provided by responsible departments, aiming to ensure end-user satisfaction. Handle incidents and requests related to communication networks, implementing workaround actions when applicable or escalating to higher-level support teams to resolve the incident/request. **IT Solutions:** Participate in implementing operational processes for services within your area of responsibility, ensuring service quality and continuity. Perform general configurations, hardware and software maintenance, and preventive actions. #LI-JS4 #LI-JS4 **Requirements and Qualifications** * **Education Level:** Completed technical education or ongoing/completed undergraduate degree in Information Technology, Networking, or related fields; * **Willingness to travel;** * **Valid Brazilian National Driver’s License (CNH), Category B;** * **Willingness to reside in Cruzeiro do Sul – Acre; and** * **Desired Skills and Knowledge Areas:** Infrastructure, Networking, Operating Systems, Databases, Servers, basic programming language knowledge, Hardware and Software, Server Infrastructure (Windows/Linux), Communication Networks (LAN/WAN, protocols), Monitoring Tools, and Information Security. **Additional Information** **You’ll stand out if you have:** * Proactivity and leadership; * Energy to drive results; * Teamwork; * Interpersonal skills; and * Simple, approachable communication. **At Sicredi, you’ll find an attractive benefits package:** * Profit-sharing (up to four base salaries); * Health Benefits: Health insurance (100% covered for employee and dependents, with only a symbolic R$1.00 monthly deduction); Dental insurance; Life insurance; Nutrition, psychological, and nutritional support allowances; * Gympass; * Meal allowance; * Daycare or babysitting allowance for children up to 6 years and 11 months old; * Private pension plan (up to 6% of salary); * Training Platform – Sicredi Aprende, offering various courses; and * Education Assistance covering up to 50% of tuition fees for undergraduate and postgraduate studies. **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They make us the **Best Place to Work**, once again ranking first according to Great Place To Work Brazil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives**—a purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talents who want to help build a better world—and we want you on board. **#JoinSicredi!**

Av. Quinze de Novembro, 199 - Escola Técnica, Cruzeiro do Sul - AC, 69980-000, Brazil

Negotiable Salary