The Quality Assistant monitors customer satisfaction after service execution, ensuring that customer service and procedures performed comply with company standards. * Perform post-service follow-up with the customer via phone, WhatsApp, or internal system to assess satisfaction with the service provided; * Conduct satisfaction surveys and record received feedback, identifying possible complaints, compliments, or improvement suggestions; * Record information in the system, including service tickets, customer history, and details about service follow-up; * Analyze incidents and forward cases of dissatisfaction or operational failures to the responsible departments, monitoring their resolution; * Monitor quality indicators such as satisfaction index, rework rate, and response time; * Collaborate with technical and customer service teams by providing information to support continuous process improvement; * Assist in standardizing procedures and ensuring compliance with the company's quality policies; * Prepare periodic reports with survey results and identify opportunities for improvement.