Manaus Supervisors Team Leaders Job Listings

Store Assistant Manager64384646474883120

Indeed

Store Assistant Manager

Description: * Completed higher education * Previous experience in customer service, preferably in a call center environment or technical support will be a plus; * Excellent verbal and written communication skills; * Empathy and ability to understand customer needs; * Ability to handle complaints and resolve issues efficiently; * Basic knowledge of Office suite (Word, Excel, PowerPoint) will be a plus. * Answer phone calls, respond to emails and chat messages in a courteous and efficient manner; * Listen carefully to customer needs and concerns and offer appropriate solutions; * Record relevant service information and details in internal systems; * Provide accurate information about products, services, and company policies; * Proactively and effectively resolve customer issues and complaints; * Collaborate with the team to achieve established service and quality goals. 2511060202271623659

Av. Djalma Batista, 1661 - Chapada, Manaus - AM, 69050-010, Brazil

Negotiable Salary

Indeed

Operational Supervisor

Description: Apply quickly via email: Requirements and qualifications: * Proven experience leading monitoring or call center teams, minimum 2 years * Knowledge of performance indicators (KPIs) and report generation, proficiency in Excel or similar tools * Planning and shift scheduling control skills, organization and attention to detail * Excellent verbal and written communication skills, customer and team relations * Basic mastery of operating systems and monitoring software, technological adaptability Desirable: * Knowledge of Lean or Six Sigma methodologies, focus on continuous improvement * Experience with CRM and customer service tools, process optimization * Analytical ability to interpret quality data and propose improvements, critical thinking * Ability to conduct team training and refresher sessions, talent development * Experience in technical ticket management and material control, operational organization Responsibilities and duties: * Maintain and improve service quality indicators, satisfaction targets 90% * Reduce average technical ticket resolution time by 15%, operational efficiency * Ensure full shift coverage and validate electronic time records, absence of registration errors * Produce daily and weekly process control reports, transparency and decision-making * Implement training actions that increase team performance by 10%, continuous development Benefits: Meal or food allowance, Transportation allowance, Medical assistance, Dental assistance, Life insurance, Childcare allowance, TotalPass, Day Off Working hours: Business hours Knowledge: Education: Bachelor's degree \- (Organizational Administration / Financial Administration / Communication / Ethics and Citizenship / Prevention and Health / Digital Inclusion (Office Suite) / Business Sociology / Business Law / Human Resources). \- Completed 2511060202271728831

Av. Djalma Batista, 1661 - Chapada, Manaus - AM, 69050-010, Brazil

Negotiable Salary

EXTERNAL TELECOM SALES REPRESENTATIVE (SDU) - MANAUS/AM64287008162179122

Indeed

EXTERNAL TELECOM SALES REPRESENTATIVE (SDU) - MANAUS/AM

We are looking for amazing people to work at a company with over 9,000 employees across the country. We operate in the Call Center and Sales markets, offering a challenging and highly motivating environment! Our sites have a young atmosphere, full of learning and collaboration. With modern infrastructure and benefits that value your talent, we ensure you can truly grow here. With over 20 years of tradition and quality, we are pioneers in what we do. In our Contact Center, you will help handle demands from the Claro Group, dealing with customer service, Anatel, technical and financial support. In Trade Marketing, your sales skills will shine both in stores and during direct visits to homes across various regions of Brazil. Here, our focus is always on delivering the best! If you're looking for a place that values quality and innovation, this is your chance! **Responsibilities and duties** * **What awaits you on a daily basis:** * Sell our products in person, always striving to exceed established targets. * Visit and interact with customers in residential complexes, identifying sales opportunities and promoting our products and services. * Conduct negotiations and close contracts, ensuring the sales process follows our company's standards. * Participate in events and promotional activities to increase visibility and appeal of our products. * **We are looking for someone who:** * Thinks and acts from the customer's perspective. * Shows interest and curiosity in understanding customers, their behaviors and preferences, to meet and exceed their expectations; * Has an entrepreneurial spirit and motivation to seek new business opportunities, focused on results. * Skilled in managing time and activities, maintaining accurate records of customer interactions and sales processes. **Requirements and qualifications** * **To join our team, it is essential:** * Completed high school and being over 18 years old. * Availability to work from Monday to Saturday. * Previous experience in external sales and working with targets. * Good communication and persuasion skills. * Full focus on results — here, we make things happen! **Additional information** Here, you'll find a world of opportunities for professional development! Our internal programs are designed to boost your career, with training and continuous support to enhance your skills and knowledge. Working with us means being in a dynamic and collaborative environment, surrounded by an engaged team focused on results. We believe diversity is our strength! It helps us overcome challenges, innovate, and grow together. We think differently and are always seeking the best solutions to deliver an unforgettable experience to our customers. To ensure you have the best experience during your journey with us, we offer an attractive benefits package. We want you to feel valued and motivated to reach your full potential alongside us. Check them out: ### **Benefits that make a difference:** * Transportation allowance * Fuel assistance * Meal and/or food voucher * Life insurance * Training programs * Variable compensation * Profit sharing (PPR) * Medical and dental coverage * Sponsorship for street races * Discounts on products * Birthday day-off * Partnerships with partner companies * Funeral assistance * Childcare/babysitter allowance * Pet health plan * Wellhub At Brasilcenter, we value an inclusive, diverse, and ethical environment. Here, we make no distinction based on gender, race, sexual orientation, social class, or disability. Everyone is very welcome! How about becoming part of a large company, with more than 10,000 employees spread across Brazil? We have over 25 years of history and are recognized for tradition, quality, and pioneering spirit. And it's precisely this combination that allows us to always deliver the best, because quality isn't a detail—it's our main focus at BCC! We operate in areas such as Call Center, PDV (Point of Sale), and Sales, with teams prepared to meet different demands from the Claro Group. In the Contact Center, we are the company's direct voice, resolving issues in areas such as Customer Service, Anatel, technical support, and Financial BackOffice (responsible for handling financial pending matters), ensuring maximum efficiency and a truly positive experience for every customer. In the Sales area, we are out on the streets and inside major retail chains, bringing the best Claro products directly to people, whether in stores or at homes, in various regions of the country. In short, we are where we are needed. And for those who want to grow with BCC, we offer much more than opportunities: we provide a young environment, full of energy and inspiration, modern infrastructure, and benefits that go beyond the essentials. Here, your talent is valued and your potential boosted!

Av. Djalma Batista, 1661 - Chapada, Manaus - AM, 69050-010, Brazil

Negotiable Salary

Customer Service Supervisor - SAC63823163429635123

Indeed

Customer Service Supervisor - SAC

Do you have experience managing customer service teams, are focused on excellence in customer relationships, and have a strategic vision? We have an opportunity for a **Customer Service Supervisor – SAC** who will be responsible for leading our support channels and ensuring the quality of service provided to our customers. If you enjoy challenges, know how to motivate people, and always seek continuous improvement, this position is for you! ✅ **Responsibilities:** * Supervise SAC operations, ensuring SLA compliance, achievement of service targets, and satisfaction metrics; * Monitor and guide the customer service team, promoting training, feedback, and continuous development; * Monitor open requests via phone, messages, and ticketing systems (Blip, Hubsoft, etc.); * Analyze performance reports, suggest process improvements, and propose corrective/preventive actions; * Resolve critical issues or those escalated by agents, focusing on customer retention and satisfaction; * Support the implementation of new service channels, scripts, and workflows; * Manage large teams while maintaining discipline, focus, and alignment with internal values and processes. ✅ **Required Qualifications:** * Bachelor's degree completed (Administration, Communications, Human Resources Management, or related fields); * Proven experience supervising SAC, call centers, or multichannel customer service centers; * Knowledge of customer service tools and CRM systems; * Skills in people management, leadership, and assertive communication; * Familiarity with customer service metrics. ✅ **Desirable Qualifications:** * Knowledge of telecommunications or technical support (Internet and Pay TV); * Experience with BI or performance dashboard tools; * Courses in customer service, leadership, or conflict mediation; ✅ **Benefits:** * Dental care; * Pharmacy discount plan; * University tuition discount; * Meal allowance; * Transportation allowance; * Internet plan discount (Grupo Clickip);

Av. Djalma Batista, 1661 - Chapada, Manaus - AM, 69050-010, Brazil

Negotiable Salary

Indeed

Call Center Operator

Position: Collections Operator (Call Center) \* Debt negotiation; \* Debit analysis; \* Verification and release of documents related to customer payments; \* Verification of registration information; \* Payment follow\-up; \* Customer service; \* Proficiency in Office suite; \* Conduct collections via phone; \* Record information, conversations, and incidents in the system; \* Ensure call logging. Job type: Full\-time, Permanent CLT Pay: R$1\.518.00 per month Benefits: * Meal allowance * Transportation allowance Screening question(s): * Have you ever heard of Stone Ativos? What are your strengths? Why should we choose you?

Av. Mário Ypiranga, 2003 - Adrianópolis, Manaus - AM, 69057-002, Brazil

R$1,518/month

SERVICE TECHNICIAN I - PORTO VELHO63826105748099125

Indeed

SERVICE TECHNICIAN I - PORTO VELHO

Date Posted: 2025\-07\-27 Country: Brazil Location: LOC6041: RUA VIROLAS, 214 \- CONJUNTO KYSSIA, Amazonas, MANAUS, 69040\-360 Brazil Position: Service Technician I \- Porto Velho Work Schedule and Location: Monday\-Saturday, from 08:00 to 16:20, in Porto Velho/RO. The importance of your role on our team: Anyone living in a big city knows how challenging it is when an elevator is out of service. That’s why your work is extremely important in keeping customers and passengers moving—people who trust Otis every day. Skills you will apply: * Perform preventive, corrective, and repair maintenance on Otis and other brand elevators * Anticipate potential technical scenarios, conduct diagnostics, and propose solutions * Interact with our customers, placing their needs first Who we are looking for? * Candidate with completed High School education and technical qualification in Mechanics, Mechatronics, Electrical or Electronics * Knowledge of safety standards and certifications NR10 and NR35 * Experience in maintenance and service operations for elevators and escalators is a plus Why join Otis? You’ll become part of the company that moves more people than any other in the world, working alongside a respected team capable of developing, building, and succeeding across generations. Learn more about Otis at https://www.otis.com/pt/br/carreiras. We’re waiting for you to elevate your career with us! \#BuildWhatsNext \#ProudToBeOtis. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2\.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast\-moving, high\-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people\-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us \#Buildwhatsnext!*Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.*

Rua Virolas, 214 Conjunto Kyssia - Dom Pedro, Manaus - AM, 69040-360, Brazil

Negotiable Salary

SERVICE TECHNICIAN I - MANAUS63826105604865126

Indeed

SERVICE TECHNICIAN I - MANAUS

Date Posted: 2025\-07\-24 Country: Brazil Location: LOC6041: RUA VIROLAS, 214 \- CONJUNTO KYSSIA, Amazonas, MANAUS, 69040\-360 Brazil Position: Service Technician I Work Schedule and Location: Monday through Saturday, from 08:00 to 16:20, in Manaus. The importance of your role on our team: Anyone living in a large city knows how challenging it is when an elevator is out of service. That's why your work is extremely important in keeping customers and passengers moving who trust Otis. Skills you will put into practice: * Perform preventive, corrective maintenance and repairs on Otis and other brand elevators * Anticipate potential technical scenarios, conduct diagnostics and propose solutions * Interact with our customers, placing their needs first Who we are looking for? * Professional with completed high school and technical training in Mechanics, Mechatronics, Electrical or Electronics * Knowledge of safety standards and certification under NR10 and NR35 * Experience in maintenance and service operations for elevators and escalators is considered a plus Why join Otis? You'll become part of the company that moves more people than any other in the world, joining a respected team capable of developing, building, and achieving success across generations. Learn more about Otis at https://www.otis.com/pt/br/carreiras. We're waiting for you to elevate your career with us! \#BuildWhatsNext \#ProudToBeOtis. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2\.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast\-moving, high\-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people\-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us \#Buildwhatsnext!*Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.*

Rua Virolas, 214 Conjunto Kyssia - Dom Pedro, Manaus - AM, 69040-360, Brazil

Negotiable Salary