Job Summary: Responsible for customer service, appointment scheduling, examination authorization, and providing guidance on health insurance plans and procedures. Key Highlights: 1. Public service and authorization of examinations and procedures. 2. Appointment management and information regarding health insurance plans. 3. Customer guidance on consultations and examination preparations. Description: Education: * Completed High School Basic Knowledge: * Basic understanding of the Consumer Protection Code; * Basic understanding of the Statute of Children and Adolescents and the Elderly Statute; * Basic understanding of health insurance plan rules and fee schedules; * Basic understanding of reception and telephony; * Basic understanding of public service; * Microsoft Office Suite MAIN RESPONSIBILITIES: * Provide customer service; * Authorize examinations and procedures, and verify insured individuals' health plan eligibility; * Request authorization from the health plan for examinations; * Schedule appointments, providing information regarding cost estimates and examination preparations; * Verify personal information against presented documents. * Register service interactions and forward to the billing review department; * Guide customers on scheduling consultations, examinations/procedures. 2512200202551159037
João Silva
Indeed · HR
João Silva
Indeed · HR
