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Job Summary: Professional responsible for ensuring the quality of business customer access, performing fieldwork with EPOs, and proactively monitoring transmission equipment alarms for fault diagnosis. Key Highlights: 1. Fieldwork to ensure quality and diagnose faults. 2. Opportunity to work with advanced telecommunications technologies. 3. A culture that values innovation, diversity, and professional development. **Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Ensure quality of business customer access and certification of stations; * Conduct contractual compliance inspections of EPOs; * Ensure achievement of area quality indicator targets; * Perform fieldwork with EPOs in recurrent cases; * Availability for travel to remote locations for quality initiatives; * Availability for overnight on-call shifts; * Maintain spare parts inventory at the maintenance center — proficiency in SAP inventory module; * Proactively monitor transmission equipment and customer alarms for fault diagnosis. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors and preferences, to meet and exceed their expectations; * Shows continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in moving beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Bachelor’s degree in Telecommunications, Electrical Engineering, Electronics, or Computer Science; * Technical education in Telecommunications, Electrical Engineering, Electronics, or Computer Science; * Minimum three years of experience in data or transmission areas; * Basic technical English for identifying information on equipment and manuals; * Proficiency in Microsoft Office suite (Excel, PowerPoint, SharePoint, Power BI); * Knowledge of platforms including DATACOM, LUCENT, ALCATEL, GPON, HFC, NOKIA, PADTEC, MARCONI, TELLABS, NEWBRIDGE, HUAWEI, radio platforms NEC PASOLINK, NEC NEO, MINILINK ERICSSON, VSAT platforms operating in KU, C, KA bands and 5G, and SDH transmission; * Valid driver’s license for passenger cars and pickup trucks. **Nice-to-have:** ------------------ * Knowledge of IP Backbone, Mesh Networks, OTN, and Photonic Networks. * Experience with AI agents (COPILOT, MANUS, CHATGPT, ...) **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health, well-being, and quality of life of our employees! To ensure the best possible experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Partnerships and discounts; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a great team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do — united in our purpose: **“Connect for a more fun and productive life.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and most stable Wi-Fi network, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities and serve more than 83 million customers. We have led portability net gains for over five years, with 1.2 million lines ported in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit operated by Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connections between our businesses and the innovation ecosystem via **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future — combining service delivery with social investments in **education and citizenship** projects. **So, is it a match? \#JoinClaro and help us build the new together!
