Customer Service Assistant

Description

Job Summary: This professional will be responsible for customer service and selling financial products, executing operational processes, and striving to meet targets, with a focus on fashion that inspires Brazil. Key Highlights: 1. Customer service and sale of financial products 2. Focus on fashion that inspires Brazil 3. Brazilian culture—welcoming and entrepreneurial When you think of Riachuelo, you think of our stores, right? But have you ever stopped to consider what happens before our stores receive the collections that captivate Brazil year after year? Today, we are over 30,000 possibility creators spread across the entire national territory, working in diverse areas to build **the Fashion that Inspires Brazil.** **In addition to our 430+ stores under the brands Riachuelo, Casa Riachuelo, Fan Lab, and Carter's, we have teams across Corporate, Manufacturing, Distribution Centers, Contact Center, and our financial arm Midway—as well as many other divisions—all operating together under an integrated business model that ensures we remain **unique** in the Brazilian market.** We work with **fashion** to create **positive impact** directly in our country, and **we love what we do.** Our culture guides our actions and relationships, reinforcing our **Brazilian essence—welcoming and entrepreneurial.** **Responsibilities and Duties** **The role’s challenges include:** Responsible for delivering customer service and selling financial products. * Serve customers across all touchpoints; * Execute credit account operational processes, adhering to the company’s credit policy; * Offer the Riachuelo Credit Card and other financial products to all customers; * Understand and strive to achieve established targets. **Requirements and Qualifications** **It is highly important that you have and/or know:** * Completed High School education; * Affinity with fashion retail; * Flexible availability, including weekends and holidays; * Prior experience in negotiation processes is desirable. **Additional Information** **What benefits do we offer?** * Medical assistance * Dental assistance * Group life insurance * Educational partnerships * Riachuelo discounts * Meal or food allowance * Transportation allowance * Profit and results sharing **To learn about all our benefits, visit** **www.riachuelo.com.br/carreiras** **Interested? Apply now!** **\#VemSerRCHLOVER** When you think of Riachuelo, you think of our stores, right? But have you ever stopped to consider what happens before our stores receive the collections that captivate Brazil year after year? Today, we are over 30,000 possibility creators spread across the entire national territory, working in diverse areas to build **the Fashion that Inspires Brazil.** In addition to our 430+ stores under the brands Riachuelo, Casa Riachuelo, Fan Lab, and Carter's, we have teams across Corporate, Manufacturing, Distribution Centers, Contact Center, and our financial arm Midway—as well as many other divisions—all operating together under an integrated business model that ensures we remain **unique** in the Brazilian market. We work with **fashion** to create **positive impact** directly in our country, and **we love what we do.** Our culture guides our actions and relationships, reinforcing our **Brazilian essence—welcoming and entrepreneurial.**