2N Support Technician

Description

Job Summary: An IT professional responsible for providing microcomputer support, resolving requests, logging incidents in the client's ITSM system, and performing hardware/software maintenance. Key Highlights: 1. Remote and on-site microcomputer support 2. Incident and service request management 3. Preventive and corrective equipment maintenance Responsible for providing remote or on-site microcomputer support, resolving requests, and logging them in the client's ITSM system. **Responsibilities and Duties** * Classify incidents according to priority, impact, and categories defined in the Service Catalog; * Provide remote or on-site support, as required and based on user difficulty level; * Deliver responsive support following standardized procedures, using knowledge base references; * Support and guide users in utilizing ITSM tools; * Resolve incidents as quickly as possible to restore normal service levels; * Escalate incidents to third parties. If, during incident resolution, it is determined that another internal Samsung Electronics team must be engaged, the professional must escalate the incident and monitor its resolution, ensuring service level compliance; * Keep the knowledge base up to date; * Document all actions related to incident, request, or problem resolution within the incident record; report status and next steps for Level 2 scope incidents; * Perform any other activities inherent to microcomputer technical support and service delivery. Provide microcomputer support by resolving or redirecting incidents. ii. Configure and troubleshoot network and cabling issues. iii. Install structured cabling, fiber optics, and low-voltage electrical systems. iv. Perform preventive and corrective maintenance on printers, computers, and notebooks. v. Troubleshoot hardware and software issues. vi. Perform system updates when released by vendors. vii. Fulfill system update requests issued by Samsung. viii. Manage assets, including inventory and control. ix. Maintain asset stock control **Requirements and Qualifications** Completed undergraduate degree in IT or any field plus a postgraduate degree in IT; Hardware knowledge preferred; Proficiency in Microsoft Office Suite; Strong verbal and written communication skills; ITIL knowledge. **Additional Information** **Our Benefits:** Hapvida, Bradesco, or Unimed health insurance (per regional CCT rates); Hapvida Odonto or Bradesco Dental dental insurance; Meal or food allowance; Life insurance fully covered by Lanlink; Totalpass; Pharmacy benefit; University partnership discounts; Corporate education platform; Welcome-to-the-world baby kit; Moodar platform. **We're thrilled to have you with us — even virtually! Would you like to get to know us better?** The **Lanlink Group** has 37 years of history building experiences that transform not only companies but also people's lives, operating across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our workplaces are built by those who make Lanlink happen every day: our employees, who wear the shirt proudly and collectively create a joyful, collaborative, and inspiring work environment. We believe **trust** is the foundation of our relationship with our people and our clients. It is cultivated through practices such as: hiring and onboarding well, inspiring, speaking and listening, thanking, developing, caring, celebrating, and sharing. We are many. We are diverse. **\#WeAreLanlink.** Now, we want to get to know you too. Join Lanlink! **Oh, and an important note:** All our job openings are **preferential for PwD (Persons with Disabilities).**