**Let’s grow Grupo Herval together?** Grupo Herval is a Rio Grande do Sul-based company founded in 1959. Headquartered in Dois Irmãos, it operates across diverse business segments and is present in all regions of Brazil. Currently, the Group comprises 25 brands spanning industry, commerce, and services—including consortia, insurance, construction, and financial services. To sustain our brands and growth, we seek professionals engaged with our businesses—individuals committed to focusing their efforts on exceeding expectations of both internal and external customers! **Opportunity** to work as a **Technical Analyst** at Latin America’s largest Apple Premium Reseller. Join the **iPlace** team! **Responsibilities and duties** * Provide customer service, ensuring full understanding of the customer’s needs; * Receive products and perform diagnostics, registering service orders; * Perform repairs based on diagnostic findings; * Contact customers to inform them of the status of performed services; * Return parts and equipment to suppliers after repairs have been completed; * Conduct inventory counts and audits of damaged goods; * Issue return notes to suppliers as well as service invoices; * Assist in controlling and monitoring the Technical Support Service Order report; * Offer spare parts, accessories, out-of-warranty repairs, and financial services provided by the company. **Requirements and qualifications** * Completed high school education; * Availability to work during shopping mall hours. **Additional information** **HERE’S A TIP:** * We’re looking for someone who naturally takes ownership, enjoys debating ideas, and actively seeks ways to help both the company and colleagues continuously improve. Someone capable of making decisions grounded in analysis and discussion; someone open-minded, eager to share knowledge and learn from everyone. Does this sound like you? Then join us! :) **WHAT WE OFFER:** * Amazing discounts through the Employees’ Association (top-tier partnerships in commerce, health, wellness, and education); * Psychological support platform to strengthen mind and heart! * Meal allowance—because flavor and convenience matter! * Transportation allowance to ease your commute! * Corporate Education Platform to foster continuous learning! * Professional growth opportunities via our Internal Opportunities Platform. * Collaborative environment—because together, we’re unique! * Exclusive channel for employees offering special discounts across Grupo Herval companies. * Attractive mobile phone plan to keep you always connected! * Payroll-deductible loans to support your personal goals and achievements! Join this team packed with benefits! **Become Herval!** **Note:** Benefits may vary depending on the regional labor union. **ADDITIONAL INFORMATION:** * Work location: Manaus/AM; * Employment type: On-site; * Working hours: Monday to Saturday (10:00–22:00); Sunday (regular business hours). * Grupo Herval values diversity and welcomes applicants of all backgrounds—including persons with disabilities, ethnicities, genders, sexual orientations, generations, and diverse mindsets. iPlace is a company belonging to Grupo Herval—a Rio Grande do Sul institution with over 65 years of **tradition and quality** in the market—and specializes in Apple products. Recognized for delivering exceptional service and an interactive environment, iPlace stores offer customers everything they need regarding Apple products and services. Currently, we operate over 80 stores across Brazil and two in Uruguay. We are the country’s—and all of Latin America’s—largest Apple Premium Reseller (APR). iPlace also provides differentiated services such as authorized technical support, customized training, and free workshops for our customers. Additionally, we have a dedicated B2B team—iPlace Corporate, Distribution, and Education—that works in synergy with the Apple ecosystem to deliver comprehensive solutions meeting the requirements of businesses of all sizes and sectors. If you’re passionate about innovation, quality, and outstanding service, join our team—and together, let’s build a success story! **Become iPlace!**