Senior Technical Support Analyst

Description

Job Summary: Analyst role providing remote technical support, validating diagnostics, elaborating technical reports, and ensuring compliance with standards. Key Highlights: 1. Remote technical support to customers and authorized service network 2. Analysis of service orders and preparation of technical reports 3. Contribution to continuous improvement of technical assistance processes **Essential Requirements:** * Technical education in Refrigeration and Air Conditioning; * Advanced-level Excel; * Knowledge of PMOC (Preventive Maintenance and Operational Control Program); * Customer service training; Consumer Rights; Interpersonal Skills; Emotional Intelligence; SAC 4\.0; NR\-10 (Updated). **Desirable Requirements:** * Proven experience in the role; * SENAI certification in air conditioner installation and maintenance; * Negotiation techniques; * Knowledge of NR\-06\. **Main Activities / Responsibilities:** * Analyze and monitor service orders; * Provide remote technical support to the authorized service network and customers; * Validate technical diagnostics and spare parts requests; * Prepare technical opinions and reports; * Ensure compliance with technical standards and company guidelines; * Provide technical support to internal teams and partners; * Contribute to continuous improvement of technical assistance processes. **Education and Knowledge:** * Completed Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related fields; * Computer skills: Word, Excel, and PowerPoint at advanced level; * Languages: Basic English Minimum Education Level: Bachelor's Degree Desired Education: * Refrigeration and Air Conditioning, Technical Course * Mechanical/Mechatronics Engineering, Bachelor's Degree Languages: * English (Basic) * Health insurance * Dental insurance * Transportation and meal benefits * Food basket * Pharmacy partnership * Optical partnership * Childcare allowance * Profit-sharing program