Job Summary: FiOS Tecnologia is seeking a proactive and solution-oriented Technical Support Assistant to join its Support team. Key Highlights: 1. First-level technical support to customers and internal users 2. Diagnose and resolve basic connectivity and infrastructure issues 3. Opportunity to build a career in networking and infrastructure FiOS Tecnologia, a reference in connectivity and network infrastructure solutions, is looking for a proactive, solution-focused, and highly communicative Technical Support Assistant to join our Support team! If you are passionate about technology, skilled at diagnosing and resolving technical issues, and seeking an opportunity to grow your career within a networking- and infrastructure-focused environment, this position is for you. **Main Responsibilities** * Provide first-level (N1) technical support to customers and internal users. * Register, classify, and track technical service requests in the Help Desk system. * Diagnose and resolve basic connectivity, hardware, software, and network infrastructure issues. * Escalate more complex service requests to higher-level support teams (N2/N3). * Assist in preventive and corrective maintenance of equipment and systems. **Requirements:** * High school diploma * Availability to work the 2nd shift