MONITORING ASSISTANT

Description

Job Summary: Responsible for supporting surveillance and first-level technical support, ensuring smooth operation and security of business activities. Key Highlights: 1. Supports surveillance activities and first-level technical support. 2. Monitors CCTV, alarms, and electronic cages, identifying faults. 3. Provides basic technical support to branch users. **Job Description:** ---------------------- Responsible for supporting surveillance and first-level technical support activities, ensuring the proper functioning of store operations and the security of monitored environments. Conducts real-time CCTV monitoring, alarm central monitoring, and electronic cage monitoring, identifying faults and reporting them to the responsible team. Also provides basic (Level 1\) technical support to branch users, assisting with simple requests related to systems, internet, printers, and e\-mails. Additionally, contributes to incident tracking, departmental organization, and communication with Support, Maintenance, and HR teams to ensure operational continuity and integrity. **Essential Requirements:** ------------------------------ Completed high school education; Basic knowledge of computer science and networking; Familiarity with CCTV, cameras, and alarm control panels; Ability to identify and report technical faults; Strong communication skills and sustained attention; Availability to work on a rotating 6x1 schedule. **Desirable Requirements:** -------------------------- Prior experience in monitoring, electronic security, or technical support; Knowledge of IT infrastructure (DVRs, routers, cabling, etc.); Basic understanding of hardware and user support; Organizational skills, responsibility, and ability to work in a team. **Employment Type:** -------------------------- CLT **PwD:** -------- YES **Benefits:** --------------- Transportation Allowance Meal Allowance Medical and Dental Assistance Pharmacy Partnership Product Discounts Birthday Day Off **Work Location:** ---------------------- INFO STORE \- BELO HORIZONTE