Description: Academic Qualifications Higher education in IT from the 4th semester onwards, or a higher education degree in any Information Technology field, or a technical course completion certificate with a minimum of 800 hours in any Information Technology area; ITIL V3 Foundation or ITIL V4 Foundation certification, or higher, with a minimum of 20 hours, is desirable; Microsoft MD\-100: Windows Client official exam passing certificate, or equivalent/superior, is desirable. Professional Experience: Experience in local and remote user support activities in ICT, performing remote connection tasks (installation, configuration, and maintenance) on Windows 7, 8, 10 or higher operating systems, Microsoft Office versions 2016 and 365 or higher, and software required for work activities, as well as in microcomputer maintenance. * Replace and reallocate modules and equipment according to demand and prior planning; * Replace supplies and perform general equipment maintenance (microcomputers, laser printers, for example); * Perform minor repairs on service components provided to users (equipment, systems, technical/regulatory documentation, etc.); * Install and configure software on users' microcomputers and mobile devices; * Develop scripts and software installation packages; * Perform computer imaging creation and deployment; * Activate, test, and deactivate network points and general IT equipment; * Carry out network cabling services using twisted pair 10/100 Mbps cables, following the established connectorization standard; * Execute and restore backups and perform routine periodic procedures; * Prepare configuration and operation instructions for equipment and software; * Contact users to obtain additional details regarding requests not fully described during the initial contact, attempting to resolve the issue; * Provide guidance and tips on using features and functionalities available in basic software, applications, information systems, and general equipment; * Perform printer installation and configuration via TCP/IP protocol; * Monitor various IT vendors through tickets, email, phone, and in-person meetings; * Manage asset inventory control; * Provide support for fixed and mobile telephony; * Document performed activities; * Clarify customer questions regarding configuration, installation, operation, and maintenance of computer equipment and components; * Perform other related tasks. 2511250202461828506