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Job Summary: We are seeking an External Technical Support Assistant Level 2 to provide user support, resolve incidents, and configure equipment. Key Highlights: 1. Customer service and on-site technical support 2. Resolution of hardware, software, and connectivity incidents 3. Equipment configuration and internet connectivity testing **Have you ever imagined working in a place undergoing constant digital transformation, innovation, and growth? PLAYMAIS is your place.** **We are looking for an External Technical Support Assistant Level 2.** **Responsibilities and Duties** * Provide first-level support to end users and customers; * Register all support requests in the ticketing system; * Escalate cases to the second level when necessary; * Support identification of difficulties and resolution of hardware, software, and connectivity incidents and problems; * Configure equipment and perform internet connectivity testing; * Clarify customer inquiries regarding outstanding invoices; * Retrieve company equipment in cases of non-payment; * Ensure customer success and address specific support requirements; * Report operational failures and qualitative and quantitative performance indicators; **Requirements and Qualifications** **For this position, you must meet the following requirements:** * Currently enrolled in or graduated from high school; * Strong communication skills; * Ability to handle conflict resolution; * Proactivity; Patience; Commitment; Desire for knowledge; * Driver's license Category A. **The following qualifications are considered advantageous:** * Experience in telecommunications or related services. **Additional Information** **What else you need to know:** * Working hours: Business hours (8:00 AM to 5:00 PM); * This is an on-site position in Manaus — therefore, candidates must reside in the area of operation. **Benefits:** * Meal voucher or food allowance; * Partial medical assistance; * Training and career development opportunities; * Transportation allowance; * Performance-based bonus. Our group was founded on a shared idea among several entrepreneurs who refused to accept paying high prices for high-quality internet access. From that idea, they launched Action and PlayMais Fibra. Since then, we have worked diligently to best serve those who choose our services. Action and PlayMais are Anatel-licensed companies providing Multimedia Communication Services nationwide. Our motto is to always believe it is possible to deliver high-speed, high-quality internet access at significantly lower costs than those found in the market. Using only Anatel-certified equipment in our infrastructure, we rely on a specialized technical team capable of ensuring the quality of services we deliver. ### **MISSION** To provide our customers with high-quality internet access and outstanding customer service. ### **VISION** To be recognized as the leading internet service provider in Amazonas. ### **VALUES** * Honesty. * Transparency. * Innovation. * Appreciation. ### **BELIEF** We believe in Jesus Christ as the one and sufficient Savior.
