Job Summary: Technical support professional for end users, responsible for installation, configuration, and maintenance of equipment, as well as assistance with networks and technical documentation. Key Highlights: 1. Comprehensive technical support (hardware, software, networks, and systems) 2. Installation and maintenance of computers and equipment 3. Assistance with local networks, internet, servers, and backup routines **Prerequisites** * Technical or undergraduate studies in IT or related fields; * Microsoft Office Suite (intermediate Excel); * Experience in the role; * **Preferred**: Computer installation and maintenance; * **Advantageous**: Knowledge of Winthor, WMS, SQL, and Python systems; **Responsibilities** * Provide technical support to users (hardware, software, networks, and systems) via phone and in-person assistance, guidance, and training to enable operational activities and ensure proper use of machines and equipment; * Assemble, install, configure, and maintain computers, printers, machines, and other equipment to ensure adequate infrastructure for operations and customer service; * Assist with local area networks (LAN), internet, servers, and backup routines, as well as provide support for integrations between departments and IT vendors, supporting the implementation of new IT projects; * Prepare technical documentation and service reports to ensure process control, traceability, and continuous improvement of support processes;
João Silva
Indeed · HR
João Silva
Indeed · HR
