10875375 - SENIOR LEVEL TECHNICAL SUPPORT SPECIALIST N2

Description

Job Summary: The Quality Digital team is seeking a proactive and committed professional to join our Technical Support team, handling Level 1 and Level 2 support tickets and providing system support. Key Highlights: 1. Environment conducive to learning and professional growth 2. Focus on diversity, inclusion, and respect 3. Culture of collaboration and knowledge sharing We are **Quality Digital**! Learn more about us: * **Our defining statement** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team spans across Brazil and around the world. * **Our culture** \- Though physically distant, we stay united. We hold regular ceremonies to foster closeness, share knowledge, and keep everyone updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for:** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day responsibilities will include:** * Logging and managing support tickets, addressing Level 1 and Level 2 requests; * Providing OS and software installation support—including Microsoft Office, networking, printers, peripherals—as well as desktop and notebook maintenance; * Performing directory mapping; configuring POP/Exchange and Lotus Notes email accounts; setting up user profiles; installing VPN, Active Directory, and IP configurations; * Monitoring, responding to, and updating tickets in the queue to prevent SLA breaches and minimize backlog; * Creating and updating knowledge base articles, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Proficiency in network troubleshooting, microcomputing, software/hardware diagnostics, Service Desk tools, operating systems, Microsoft Office, and smartphone/mobile devices. **Preferred qualifications:** * Bachelor’s degree in Technology-related fields. **Working Hours:** * On-site work from 7:00 AM to 5:00 PM, Monday through Friday, with occasional weekend overtime shifts. * Location: Tarumã, Manaus \- AM **NOTE:** Hey! Even if you don’t meet all the requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuous development of our people * **Meal and/or food allowance** for grocery purchases and meals * **Medical and dental assistance**, ensuring you and your family maintain good health * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, encouraging physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for education**, covering language learning, technology training, and online course platforms * **Payroll-deductible loans** with attractive interest rates \+ financial literacy program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your favorite beverage—coffee, tea, juice, or anything else—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?