IT TECHNICIAN I

Description

Job Summary: Serve as the single point of contact for internal and external IT users, providing technical support and managing IT service requests. Key Highlights: 1. Single point of contact for IT users 2. Technical support for microcomputing and networks 3. Installation and configuration of software and equipment > **Working Hours:** From 08:00 to 12:00 and from 14:00 to 18:00, Monday through Friday (subject to change at the company's or client's discretion). > **Work Location Address:** São Francisco, Manaus – AM. **Employment Type:** CLT, fully on-site. ️ **What We Are Looking For:** ***Education:*** Completed High School; Vocational Technical Course in IT; Bachelor’s Degree in Computer Science; Bachelor’s Degree with emphasis in IT accompanied by a Postgraduate Degree in IT (minimum 360 hours, recognized by MEC); ***Computer Skills:*** Advanced; ***Language:*** Portuguese and technical English; > **Core Responsibilities (Duties/Tasks):** * Serve as CSTI’s single point of contact for internal and external IT users. * Receive, register, classify, track, resolve, and close IT service requests via multiple channels. * Guide users, clarify doubts, and maintain communication regarding request status. * Provide technical support for microcomputing, including diagnostics, troubleshooting, and equipment maintenance. * Perform installation, configuration, validation, and support for software, equipment, and peripherals. * Conduct network testing, activation/deactivation of network ports, logical cabling, and connectivity support. * Create and deploy standardized operating system images. * Provide remote or on-site support, including assistance at institutional events. * Engage and monitor vendors for warranty-based or technical support services. * Document all support interactions, follow standardized procedures and scripts, and escalate requests to other departments when necessary. ***NOTE:*** The above list summarizes some key responsibilities; please consult the responsible recruiter for further details. > **Specific Knowledge, Certificates, and Certifications Required:** * Completion of a formal course on assembly and configuration of microcomputers, minimum 20 (twenty) hours. * Completion of a training course on Microsoft Windows 10 or later, minimum 20 (twenty) hours. * Proficiency in operation and maintenance of microcomputers at the hardware level, configuration, basic software, and office automation applications. * Knowledge of wired and wireless computer networks, including the TCP/IP protocol. * ITIL certification, version 4 or newer. 1\.5\.6\. * Portuguese language course certificate, minimum 20 (twenty) hours. ***NOTE:*** Required certifications and training may be submitted up to 90 (ninety) days after hiring. > **What We Offer:** Salary: R$ 3\.523,89\. Meal Allowance: R$ 23.00 per working day (10% PAT deduction); Transportation Voucher (6% deduction); SESC Membership; Life Insurance; Dental Plan; Others: GoGood. Minimum Education Level: High School (Secondary Education)