Mandatory Requirements * Experience in strategic, tactical, or operational planning * Budget and forecast development and monitoring * Development and analysis of KPIs * Advanced Excel (VLOOKUP+MATCH, SUMIFS, COUNTIFS, IF/OR/AND logic, pivot tables, and charts) * PowerPoint for executive presentations * VBA (a plus) * Strong analytical capability and data interpretation skills * Experience with BI tools (Power BI, Tableau, or similar) * Organization and deadline management * Clear verbal and written communication * SQL for database queries Desirable Requirements * Experience in Call Centers (Collections, Sales, or Customer Experience) * Intermediate or advanced English proficiency * Agile methodologies: Scrum, Kanban * Certifications in planning, data analysis, or BI Minimum Education: Bachelor’s Degree * Daycare allowance * Dental insurance * Meal voucher * Transportation voucher * Health insurance