The Receptionist will be responsible for providing the company's initial customer service, both in-person and virtually, acting as a contact point between clients, partners, and the internal team. In addition to traditional reception duties, this role will focus on administrative tasks, information organization, support in internal processes, and assistance in social media management. The ideal candidate must possess strong communication skills, proactivity, and a vision oriented toward growth in the administrative field, with medium- and long-term career prospects within the organization. **Hard Skills (Technical Competencies)** * Office Suite (Word, Excel, PowerPoint, Outlook) – intermediate level; * Experience with social media tools (Instagram, Facebook, WhatsApp Business); * Basic knowledge of CRM systems or customer tracking spreadsheets; * Fast typing and digital document organization; * Administrative knowledge (controls, spreadsheets, schedule organization, reports); * Pursuing a degree in Administration, Sales Management, HR, or related fields (non-health areas) is desirable. **Soft Skills (Behavioral Competencies)** * Strong verbal and written communication (clarity, friendliness, professional demeanor); * Proactivity (ability to anticipate needs and solve problems); * Organization and discipline (maintaining well-structured routines); * Emotional intelligence (ability to handle different types of clients and high-pressure situations); * Stable and committed profile (focus on staying and growing within the company for at least 3 years); * Interpersonal skills (ability to work in teams and build positive client relationships); * Capacity for learning and development (openness to training and growth in the administrative field). **Ideal Behavioral Profile (DISC)** * **Planner – Analyst** with traits of **Communicator**: Planner: stability, consistency, focus on medium/long-term goals, loyalty, and commitment. Analyst: organization, attention to detail, discipline, and administrative orientation. Communicator (in balanced measure): effective interaction with clients and social media, without losing administrative focus. * Greet clients and visitors with courtesy and professionalism; * Handle phone calls, WhatsApp messages, and emails, directing them to the appropriate departments; * Support administrative activities such as organizing documents, spreadsheets, reports, and internal controls; * Assist in sales and pre-sales routines by making initial contact and qualifying clients; * Manage the company's calendar, appointments, and events; * Support and update social media content (simple posts, stories, message replies); * Assist the sales and administrative teams with operational requests; * Uphold the company's institutional image and ensure high-quality customer service; * Maintain organization and control of the physical and digital reception areas; * Monitor basic customer service and satisfaction indicators.