Job Description: If you are seeking a new professional opportunity to advance your career, we would like to invite you to learn about an opening on our team! We are looking for individuals passionate about finance who wish to grow within a dynamic and collaborative environment. Here, you will have the chance to enhance your skills, work alongside a talented team, and contribute innovative ideas that directly impact our results. We value each professional’s potential and offer a continuous learning environment where your growth is our priority. If you are ready to take the next step in your professional journey and join a company that values talents like yours, don’t miss this opportunity! Come make a difference in a sector where financial activity drives success. We look forward to meeting you! Responsibilities and Duties * Manage and monitor the portfolio of delinquent customers, identifying outstanding amounts, due dates, and payment history. * Contact customers via phone, email, messages, or in person to negotiate and regularize outstanding debts. * Issue and send bank slips, invoices, and bills, as well as record payments in the system. * Register all collection actions and agreements reached in the ERP system, maintaining an updated history for each customer. * Prepare collection and delinquency reports, presenting results and performance indicators to supervision or financial management. * Monitor installment agreements, verifying compliance with established terms and tracking partial payments. * Assist in financial reconciliation, ensuring received amounts are properly identified and recorded. * Coordinate the issuance of formal notifications and communications to overdue customers, in accordance with the company’s collection policy. * Collaborate with the legal department in judicial collection cases, gathering necessary documentation and information. * Analyze customer risk profiles, identifying recurring delays and proposing preventive measures. * Maintain ethical and respectful relationships with customers, seeking appropriate solutions without compromising the company’s reputation. * Collaborate with the sales department by providing payment history information for approving new sales or credit extensions. * Participate in defining and updating collection policies, proposing process improvements, automation of controls, and preventive measures against delinquency. Requirements and Qualifications * Experience in collections. * Knowledge of ERP systems, Excel, and financial controls. * Strong negotiation, communication, and empathetic customer service skills. * Organizational ability, results orientation, and discretion when handling financial information. * Familiarity with credit and collection legislation is a plus. 2511290202181872735