Description
Job Summary:
We are seeking a proactive and committed professional with completed high school education who demonstrates strong communication skills, the ability to resolve conflicts, and a desire for knowledge.
Key Highlights:
1. Ease of communication and ability to resolve conflicts.
2. Proactivity, patience, and commitment.
3. Ability in continuous improvement and process review.
Description:
* Completed high school education;
* Ease of communication;
* Ability to handle conflict resolution;
* Proactive; Patient; Committed; Knowledge-seeking;
* Ability in continuous improvement and process review;
The following qualifications will be considered advantageous:
* Experience in telecommunications or related services.
* Currently pursuing studies in administration or related fields (higher education or technical courses);
* Greeting customers and visitors, identifying them, ascertaining their intentions, and providing information and/or directing them to the appropriate person or department;
* Taking messages;
* Recording interactions in the ticketing system;
* Guiding and resolving customer inquiries regarding service usage;
* Ensuring customer success and addressing specific service requirements;
* Reporting operational issues and qualitative and quantitative performance indicators;
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