Description: * High School Diploma; * Strong communication skills; * Ability to handle conflict resolution; * Proactive; Patient; Committed; Continuously seeking knowledge; * Skills in continuous improvement and process review; The following requirements will be an advantage: * Experience in telecommunications or services. * Currently pursuing a degree in administration or related field (higher education or technical); * Receive clients and visitors, identifying them, verifying their intentions, providing information and/or directing them to the appropriate person or department; * Take messages; * Record service requests in the ticketing system; * Guide and clarify client doubts regarding service usage; * Ensure customer success and proper handling of service-specific needs; * Report operational issues and qualitative and quantitative indicators; 2510260202221768279