GROWTH COORDINATOR

Description

Job Summary: Responsible for maximizing revenue and retention of high-income customers by identifying growth and engagement opportunities within a multidisciplinary team. Key Highlights: 1. Lead and develop a multidisciplinary team 2. Define and track revenue and retention OKRs 3. Coordinate initiatives with various internal teams **Join Inter with us!!!** At Inter, we believe the future begins every day—in the technology you build, the connections you foster, and the ideas you share. We are a Super App offering comprehensive digital banking solutions, investments, credit, insurance, a marketplace, and other everyday services. But we are also much more: a constantly evolving superteam. It is precisely at this pace that new opportunities emerge. Now is your chance to discover this intelligent way to invest in your career. Come join us as \#sanguelaranja! **Join us in Inter\&Co!!!** Here at Inter, we believe that the future begins every day, in the technology you create, in the contacts you develop and in the ideas you share. We are a Super App with across\-the\-board digital banking solutions, investments, credit, insurance, a marketplace and other day\-to\-day services. But we are also much more: a constantly evolving super team. This pace gives rise to new opportunities. It's your turn to get to know this intelligent way to invest in your career. Come and join us. \#sanguelaranja! **About the Role and Mission** Responsible for maximizing revenue and retention among high-income customers, identifying opportunities for growth, expansion, and engagement. This role operates in a data-driven and cross-functional manner, connecting Growth, UX, IT, and Product teams to develop initiatives that increase lifetime value, revenue expansion, and loyalty among the company’s highest-value customers. **Your Day-to-Day Responsibilities:*** Lead and develop a multidisciplinary team, conducting 1:1s, feedback sessions, and performance development plans (PDIs), with clear role definitions, goals, and quality standards to sustain consistent delivery; * Define and track revenue and retention OKRs, prioritizing the roadmap based on impact on lifecycle metrics and adjusting resource allocation according to evidence; * Orchestrate revenue and retention journeys, building segmentation strategies, communication workflows, and tests to accelerate conversion and engagement; * Ensure governance and compliance for high-income customers, adhering to regulatory processes, LGPD, appropriate language, and approval workflows without compromising customer experience; * Generate hypotheses and lead A/B and multivariate experiments, analyzing funnels and cohorts to measure uplift, learn quickly, and translate insights into a prioritized backlog; * Coordinate initiatives with UX, IT, Product, Engineering, Data, Operations, CX, and Branding teams—removing blockers, negotiating trade-offs, and aligning end-to-end decisions; * Plan and manage the communications budget, hire and oversee partners/suppliers, define SLAs, and monitor delivery performance and quality; * Evaluate, pilot, and manage strategic partnerships that broaden reach and add value—with shared goals, KPIs, and clearly defined success and scaling criteria; * Scale operations using standardized processes and rituals, maintaining living documentation of learnings and monitoring quality and reliability (observability). **What We’re Looking For:*** Experience in leadership roles (coordination/supervision); * Experience with growth strategies focused on retention and revenue expansion; * Strong analytical capability and ability to translate data into strategic decisions; * Clear and influential communication skills; * Curiosity and continuous learning mindset; * Adaptability and resilience; * Collaboration and teamwork orientation; * 360-degree business vision (connecting strategy, product, marketing, operations, and finance); * Intermediate/advanced English; * Knowledge of data and SQL; curiosity about technology. **Preferred Qualifications:** * Experience with CRM and marketing automation tools (Salesforce, RD Station, Braze, etc.) and multichannel communication is desirable. **Benefits** * Meal allowance and food voucher * Health and dental insurance * Life insurance * Birthday day off * Baby On Board and nursing room * Extended parental leave * Childcare/babysitting allowance and/or allowance for children with disabilities * Wellhub and Inter Running Group * CARE4U Space (Belo Horizonte): self-care services at exclusive rates, decompression area, games, and mini-golf course * Benefits within our SuperApp, such as Duo Gourmet * Inter Prime Card * Internal training and development programs **Selection Process Steps** * Resume screening; * Screening call (initial outreach to align expectations regarding the role); * Assessments; * Interview with Talent Team; * Technical test (when required); * Interview with leadership; * Job offer (Offer). **\#VemproInter!!!** At Inter, the future isn’t a distant place. It’s through spark, focus, doing things together, and feedback that we transform the ordinary into innovation. If you seek purpose, growth, and real impact, join a place where talent walks hand-in-hand with development—and where career and future run on the same system, on the same team. Come be Inter! An intelligent way to invest in your career. **\#ComeToInter!!** Here at Inter, we don't see the future as a far\-off place. Using spark, focus, teamwork and feedback we transform the ordinary into innovation. If you're in search of purpose, advancement and to make a real impact, come to a place where talent goes hand in hand with growth, and career and the future run on the same system and on the same team. Come and be Inter! An intelligent way to invest in your career.