Sales Consultant

Description

Job Summary: This professional will be responsible for ensuring an exceptional and personalized sales experience while achieving established targets through consultative service and in-depth product knowledge. Key Highlights: 1. Provide customers with a positive and differentiated sales experience 2. Deliver consultative and personalized service to identify customer needs 3. Stay up-to-date on products, competitors, and the automotive market Ensure execution of the entire sales process, providing customers with a positive and differentiated experience throughout their journey, with the objective of achieving the targets established for this role. * Possess in-depth knowledge of the brand’s product lineup, including features of all available models and variants. * Understand key aspects of relevant competitors and major trends in the automotive market. * Stay updated on major media news regarding economic and political topics, and their potential impact on customers’ professional activities. * Analyze and interpret information received via Digital Lead before responding to the customer, using the contact method specified by the customer. * Respond to the customer within one business hour after the lead is assigned on the GROW Platform. * Record all completed contacts, as well as any unsuccessful attempts, on the GROW platform to generate evidence. * Provide prompt service with commitment to understanding and resolving issues, ensuring the customer feels delighted with the dealership, its products, and services. * Enter customer information collected during interactions into the dealership’s system to ensure continuity of service and future follow-ups. * Identify and understand customer needs, adopting a consultative approach to assist in selecting the best vehicle model/variant matching those needs. * Ask the customer whether they wish to use their current vehicle as part of the payment. If affirmative, follow the used-vehicle appraisal procedures. * Inform the customer about the importance of thoroughly knowing the vehicle in question and conducting a test drive to jointly develop a proposal aligned with their needs. * Present the vehicle, linking its features and benefits—SUVPE—to those identified as important by the customer during the Needs Identification phase. * Present the customer with options to equip the vehicle with accessories and optional features. * Execute all steps required to prepare for the test drive, ensuring the best possible experience for the customer. * Emphasize the vehicle’s features and benefits throughout the test drive route. * Conduct transparent negotiations, ensuring the customer fully understands all related details. * Record all negotiation data in the system and schedule the next follow-up date with the customer. * Log in the system every counteroffer presented to the customer. * Provide the customer with the list of required documents to finalize the negotiation and complete the sale. * Reinforce with the customer the estimated vehicle delivery date, as well as the pre-delivery activities, especially when the purchased vehicle involves an import process.